Why are my add product and edit product pages not loading?


Latest update: - Mik Balon

Setup

  • Vend for Mac or PC 

Cause

One or more outlets are not set to a specific tax rate

Solution

Part 1

  1. Click Setup
  2. Click Edit Outlet for each available outlet 
  3. Look for the outlet(s) whose default sales tax is set to Select sales tax 

    Screen_Shot_2018-12-03_at_4.34.30_PM.png

  4. Select the appropriate tax from the drop-down list 
  5. Click Save
  6. Refresh the add or edit product pages  

If your add product and edit product pages are still not loading after performing the above steps proceed to Part 2 below. 

Part 2

  1. Go to Setup
  2. Go to Sales Taxes
  3. Select a tax rate and click Edit
  4. Click Edit Sales Tax
  5. Repeat for all available tax rates 
  6. Confirm that the add and edit product pages now load 

Additional Information

  • For Part 2, you will not be able to edit the No Tax rate 
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