Errored sale with no payments attached


Latest update: - Sam Pallesen

Question

What should I do when a retailer sends in an errored sale with no payments attached?

Setup

  • Vend for Mac or PC
  • Vend for iPad

Answer

Inform the retailer that there is nothing to worry about, this is a false positive. If there are no payments attached to the errored 'sale' then it isn't a sale. It was most likely a product check.

Additional Information

Errored sales processor

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