Problem
Error message when sending register closures to Xero "An error occurred and we were unable to update the totals in Xero"
Setup
- Vend for Mac or PC
Cause
This error refers to a new mapping field in your Xero setup that relates to taxes not yet being set up.
Solution
- Go to Setup
- Click Add-ons
- Click the pencil icon next to Xero
- Under Accounts for Sales Taxes, identify the blank field and select which accounts you'd like us to record this in.
- Click Save
Additional Information
This new field will need to be set and then saved. Once this is done, your register report should go across nicely.