My Sell Screen is stuck on 'Getting ready to sell' - what can I do?


Latest update: - Nath Cohen

Question

My Sell Screen isn't loading and has been stuck on 'Getting ready to sell' for a while now. How can I fix this?

Setup

  •  Vend for Mac or PC

Answer

In this case the first step would be to clear your cache:

  1. Type chrome://settings/siteData in the search bar
  2. Search for 'vendhq' in the top right hand side
  3. Click the trash icon to remove the saved data from your computer
  4. Refresh Vend and the Sell Screen should load. 

If this doesn't resolve the issue then the most common cause of this is that there isn't enough storage on your computer for Vend to save/cache its offline data. To resolve the problem you'll need to delete some apps, documents or photos from your computer and refresh Vend. 

 

Powered by Zendesk