Why isn't my revenue being accurately displayed on the Dashboard?


Latest update: - Billy Mitchell

Question

Why is my Dashboard showing a lower amount than sales I've taken?

Setup

  • Vend for Mac or PC
  • Vend for iPad

Answer

If you have made sales of Gift Cards, they are technically a liability/loan on the store from the customer. No revenue or profit is recorded until a product or service is provided to the customer.

The Dashboard and Reports will include the sales where the gift card is redeemed as that is actually when the store makes revenue. If the sales where the gift card is sold and the gift card is redeemed are both included in the sales reports it will give inflated revenue numbers.

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