Payment was accepted on my payment terminal, but not recorded in Vend


Latest update: - Lucia Palozzi

Problem

A payment was approved on a payment terminal, but the sale is still awaiting payment on the Sell Screen on Vend. 

Setup

  • Vend for Mac or PC
  • Vend on iPad
  • Integrated payment terminal

Cause

Payment terminal fails to send approval back to Vend

Solution

  1. Contact your payment provider to confirm if the customer was charged or not
  2. If the customer was charged, click Park on the Sell Screen
  3. Click Sales Ledger 
  4. Find the parked sale 
  5. Click on the sale to expand it
  6. Click Apply payment/refund on the sale 
  7. Select the payment type from the 'Payment type' drop-down
  8. Enter the amount paid into the 'Amount' field 
  9. Select the register from the 'Register' drop-down
  10. Select the payment date from the 'Payment date' drop-down
  11. Select the payment time from the 'Payment time' drop-down
  12. Click Save

Additional Information

 

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