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How to return a product without a receipt

Beverley
  • Updated

    • Objective

    Returning a product without a receipt, or a sale where the receipt does not exist in Vend.

    Setup

    • Vend for Mac or PC
    • Vend on iPad

    Steps

    1. Add the customer to the sale
    2. Add the product(s) to the sale
    3. Change the quantity of the product to a negative quantity
    4. Click Pay 
    5. Select the payment method for the return 

    Once a negative quantity is entered the sale will automatically enter return mode. 

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    This guide is for information purposes only. While every attempt is made to ensure that information is accurate and up-to-date, some information is subject to change. We encourage you to work with tax, legal and other professional advisers (as applicable) to determine your requirements. Vend will not be held liable for information in this document and reserves the right to alter the content at any time.