Troubleshooting your Retail POS (X-Series)-WooCommerce integration

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You may encounter error messages that prevent you from setting up your Retail POS-WooCommerce integration. This article lists all the errors you may encounter and what you can to do resolve them, so that you can get your WooCommerce store up and running. 


Product or variant product SKU duplicate

This error message appears when you have two products in Retail POS with the same SKU. SKUs need to be unique to each product. To sync the product to WooCommerce, you will need to update one of your products in Retail POS with a different SKU. For more information, view this article.


WooCommerce API couldn't be found at the supplied location

Woo-Commerce-Error-Could-Not-Find.png

If you see the error message you may have a firewall plugin on WooCommerce blocking the traffic. For more information, view this article.


WooCommerce batch manipulate error

The error message "Sorry you are not allowed to batch manipulate this resource" indicates that the user who created the API keys does not have admin privileges. For more information on how to solve this error, view this article here.


WooCommerce API key does not have edit permissions

This error message appears when the permissions associated with the API key have not been set up correctly. For more information on how to correct this error, view this article here.


Unable to publish images on a product to WooCommerce

If you see this error message, this could be due to the following reasons:

1. There was a timeout when you uploaded the product image. 

2. The hostname resolution failed while trying to upload the product image. 

These two errors are usually temporary, but if the issue persists for more than five minutes we recommend contacting your WooCommerce host provider to resolve this, as there may be an issue with their network.


For more help setting up your Retail POS-WooCommerce integration, check out our Help Center articles.

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