Why are there two payments applied to my sale and how do I fix it?


Latest update: - Nath Cohen

Setup

  •  Vend for Mac and PC
  •  Vend for iPad

Answer

Sometimes you may accidentally apply a payment to a sale twice or in some cases an integration may duplicate the payment you've already applied. This will leave you with two payments on a closed sale, with a negative balance remaining due to the double payment:

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To resolve this you'll need to void the sale and re-create the transaction from the sell screen.

Additional Information

 How to recreate/backdate a sale

Why can I no longer delete payments from sales?

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