Why can't I log-in using my username and password?

Question

Why am I getting "The username and/or password is invalid" error when my login details are correct?

Setup

  • Vend for PC or Mac
  • Vend on iPad 

Answer

Please ensure you are using the correct username:

  • Primary admin accounts sign in with an email address as their username. 
  • Other users sign in with their assigned usernames.

Additional Information

Usernames are case-sensitive in Vend. Please make sure the correct caps are inputted when you are trying to log-in or Vend will not recognize it as a user.