Get Help
Menu
Why Vend
Benefits
Your Business Type
Features
Multi Store
Demo
See Vend in Action
Getting Started
Pricing
Help & Resources
Support & Training
Retail Resources
Get Help Free Trial
Help Center
  1. Vend Help Center
  2. Quick Answers
  3. Settings
  4. Store Access/Login

Why can't I log-in using my username and password?

George Cavalevu
  • Updated

    • Question

    Why can't I sign in?

    Trouble signing in 

    Setup

    • Vend for PC or Mac
    • Vend on iPad 

    Answer

    Please ensure you are using the correct username:

    • Primary admin accounts sign in with an email address as their username. 
    • Other users sign in with their assigned usernames.

    Additional Information

    Usernames are case-sensitive in Vend. Please make sure the correct caps are inputted when you are trying to log-in or Vend will not recognize it as a user.

    Was this article helpful?

    Have more questions? Contact us so that we can help you out.

    This guide is for information purposes only. While every attempt is made to ensure that information is accurate and up-to-date, some information is subject to change. We encourage you to work with tax, legal and other professional advisers (as applicable) to determine your requirements. Vend will not be held liable for information in this document and reserves the right to alter the content at any time.