Why can't I log-in using my username and password?

November 07, 2018 02:10
Latest update: January 24, 2019 03:06 - George Cavalevu

Question

Why am I getting "The username and/or password is invalid" error when my login details are correct?

Setup

Vend for PC or Mac
Vend on iPad

Answer

Please ensure you are using the correct username:

Primary admin accounts sign in with an email address as their username.
Other users sign in with their assigned usernames.

Additional Information

How to reset your Vend password

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