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Why can't I log-in using my username and password?

George Cavalevu
  • Updated

    • Question

    Why am I getting "The username and/or password is invalid" error when my login details are correct?

    Setup

    • Vend for PC or Mac
    • Vend on iPad 

    Answer

    Please ensure you are using the correct username:

    • Primary admin accounts sign in with an email address as their username. 
    • Other users sign in with their assigned usernames.

    Additional Information

    Usernames are case-sensitive in Vend. Please make sure the correct caps are inputted when you are trying to log-in or Vend will not recognize it as a user.

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    This guide is for information purposes only. While every attempt is made to ensure that information is accurate and up-to-date, some information is subject to change. We encourage you to work with tax, legal and other professional advisers (as applicable) to determine your requirements. Vend will not be held liable for information in this document and reserves the right to alter the content at any time.