Question
Why can't I sign in?
Trouble signing in
Setup
- Retail POS for PC or Mac
- Retail POS on iPad
Answer
Please ensure you are using the correct username:
- Primary admin accounts sign in with an email address as their username.
- Other users sign in with their assigned usernames.
Additional Information
Usernames are case-sensitive in Retail POS. Please make sure the correct caps are inputted when you are trying to log-in or Retail POS will not recognize it as a user.