Why can't I log-in using my username and password?

November 07, 2018 02:10
Latest update: March 06, 2019 00:46 - George Cavalevu

Question

Why am I getting "The username and/or password is invalid" error when my login details are correct?

Setup

Vend for PC or Mac
Vend on iPad

Answer

Please ensure you are using the correct username:

Primary admin accounts sign in with an email address as their username.
Other users sign in with their assigned usernames.

Additional Information

How to reset your Vend password

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This guide is for information purposes only. While every attempt is made to ensure that information is accurate and up-to-date, some information is subject to change. We encourage you to work with tax, legal and other professional advisers (as applicable) to determine your requirements. Vend will not be held liable for information in this document and reserves the right to alter the content at any time.