Why can't I log-in using my username and password?


Latest update: - George Cavalevu

Question

Why am I getting "The username and/or password is invalid" error when my login details are correct?

Setup

  • Vend for PC or Mac
  • Vend on iPad 

Answer

Please ensure you are using the correct username:

  • Primary admin accounts sign in with an email address as their username. 
  • Other users sign in with their assigned usernames.

Additional Information

How to reset your Vend password

 

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