Why aren't my products syncing from WooCommerce > Vend?


Latest update: - Sumeet Singh

Question

Why aren't my products syncing from WooCommerce > Vend?

 Setup

  • Vend for PC and Mac
  • WooCommerce Integration 

 Answer

The products between Vend and WooCommerce are linked based on the matching SKU. A few things to keep in mind before setting up the integration are as follows:

  1. There should not be any duplicated SKUs in Vend and WooCommerce
  2. The SKU on Vend and WooCommerce should match on the case sensitivity too i.e. lowercase SKU in Vend can't be linked to the uppercase SKU on WooCommerce.
  3. There should not be any spaces in the SKU on WooCommerce
  4. All product must have a SKU
  5. When linking the product with variants between Vend and WooCommerce, please make sure the SKU in the inventory tab on WooCommerce should be blank. Only the variations should have a SKU.
  6. A product with attribute name must have the attribute values i.e must have variants created on WooCommerce.
  7. Please go to WooCommerce > Products > Attributes to check every attribute must have a slug and a name.
  8. Order and Type should not be used as an attribute name for the variant products as this is a system reserved name in Vend and the products will fail to sync.

Additional Information

In Vend, SKUs can only have letters, numbers and ".", "-", "_" and "/" characters. Please make sure you are using the same parameters on WooCommerce too.