Why aren't my products syncing from WooCommerce > Retail POS (X-Series)?

Question

Why aren't my products syncing from WooCommerce > Retail POS?

 Setup

  • Retail POS for PC and Mac
  • WooCommerce Integration 

 Answer

The products between Retail POS and WooCommerce are linked based on the matching SKU. A few things to keep in mind before setting up the integration are as follows:

  1. There should not be any duplicated SKUs or duplicate products name in Retail POS and WooCommerce
  2. The SKU on Retail POS and WooCommerce should match on the case sensitivity too i.e. lowercase SKU in Retail POS can't be linked to the uppercase SKU on WooCommerce.
  3. There should not be any spaces in the SKU on WooCommerce
  4. All products must have a SKU
  5. When linking the product with variants between Retail POS and WooCommerce, please make sure the SKU in the inventory tab on WooCommerce should be blank. Only the variations should have a SKU.
  6. A product with attribute name must have the attribute values i.e must have variants created on WooCommerce.
  7. Please go to WooCommerce > Products > Attributes to check every attribute must have a slug and a name.
  8. OrderType and Category should not be used as an attribute name for the variant products as this is a system reserved name in Retail POS and the products will fail to sync.

Additional Information

In Retail POS, SKUs can only have letters, numbers and ".", "-", "_" and "/" characters. Please make sure you are using the same parameters on WooCommerce too.

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