How to send Support an errored sale on Mac or PC


How to send an errored sale on a Mac or PC to the Support team. 


  •  Retail POS for Mac or PC


  1. Click the error below your register selector
  2. Click Download Errored Sales
  3. A .json file will download to your computer
  4. Click Contact Support to start a new ticket and attach the .json file
  5. If you have an existing ticket with Support attach the .json file to the email


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