Question

Does voiding a sale return funds to the customer's method of payment?

Setup

• Retail POS for iPad
• Retail POS for Mac or PC

Answer

No, voiding a sale in Retail POS will return sold inventory back into stock and will cancel any payments put against the sale.

Funds will not be returned back to the customer's method of payment unless a return is processed separately to the void.

Additional Information

If you are using a non-integrated payment terminal you will need to ensure that the terminal is in return mode. If you are unsure how to do this, reference the terminal manual or contact your payment provider. 

How to process a return on iPad

Return a Sale on Retail POS for Mac or PC