Xero error-'Account must be valid. Tax rate must be valid.'


Latest update: - Lucia Palozzi

Problem

Trying to send a register closure to Xero results in this error message: 'Bad request. A validation exception occurred -Account must be valid. Tax rate must be valid. 

Setup

  • Vend for Mac or PC
  • Xero Integration

Cause

The account in Xero is archived or locked.

Solution

Check for archived accounts:

  1. Click Setup
  2. Click Add-ons
  3. Click the pencil icon next to the Xero add-on to see your Xero settings
  4. Log into Xero
  5. Click Settings
  6. Click Chart of Accounts
  7. Click the archive tab
  8. Search for an account mapped in your Vend/Xero settings
  9. The account will appear in your search if it is archived
  10. Restore the account by clicking the checkbox
  11. Click Restore

Check for locked accounts:

  1. Click Setup
  2. Click Add-ons
  3. Click the pencil icon next to the Xero add-on to see your Xero settings
  4. Log into Xero
  5. Click Settings
  6. Click Chart of Accounts
  7. Search for an account mapped in your Vend/Xero settings
  8. The account name will have a padlock icon if it is locked
  9. Click here to learn how to resolve a locked account

 

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