Why does my Worldpay terminal not read cards?

Question

Why does my Worldpay terminal not read cards. On Vend, it says "waiting for card" and the transaction eventually cancels. 

Setup

  • Vend for PC or Mac
  • Vend on iPad
  • Worldpay terminal

Answer

 

This issue may be caused by physical damage to the terminal. For assistance, reach out to Worldpay directly here