A negative balance is appearing on the iPad Sell Screen


Latest update: - Lucia Palozzi

Problem

A negative balance is showing in the Pay button on the Sell Screen with no items in the sale.

Setup

  •  Vend for iPad

Cause

An error occurred at the time of payment and the sale is sent back to the Sell Screen. Common errors that cause this issue are related to your wifi network.

As a payment is applied, if you were then to remove the products, a balance will be left remaining until the original products are added back to the sale.

Solution

  1. Add item(s) from previous sale to the sell screen
  2. The balance owed is now 0.00
  3. Tap Pay 
  4. Tap Cash

If the sale is legitimate and you received payment, you can keep it in your Sales Ledger.

If you believe the sale is incorrect and needs to be voided, follow the steps below:

  1. Tap the three-line menu button
  2. Tap Dashboard
  3. Tap Sales Ledger
  4. Tap the sale created from the steps above
  5. Tap Void

Additional Information

Voiding the sale will undo the payment and return the item(s) to inventory.