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Products ignored when importing product CSV file

Andrew Starr
  • Updated

    • Problem

    When importing a product CSV file you receive an error message stating products have been ignored. 

    Setup

    • Vend for Mac or PC

    Cause

    There are two main causes of this issue:

    1. The tax name in the tax column does not match the tax name set up in your Vend account.
    2. The ID in the CSV file belongs to a deleted product

    Solution

    1. Ensure that the tax name listed in the CSV file exactly matches the tax name in Setup > Sales Taxes.
    2. Delete the contents of the ID column, making sure to leave the column header

    Additional Information

    • A common mistake is a space after the tax name
    • Standard products will be ignored if their handle is identical to another standard product already in Vend
    • Composite products will also be ignored when importing a product CSV file as the product will be updated if changes were made to any product(s) that make up the composite
    • More information on CSV files can be found here
    • More information on Composite products can be found here
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    This guide is for information purposes only. While every attempt is made to ensure that information is accurate and up-to-date, some information is subject to change. We encourage you to work with tax, legal and other professional advisers (as applicable) to determine your requirements. Vend will not be held liable for information in this document and reserves the right to alter the content at any time.