Error when editing products 'Something went wrong with this product'


Latest update: - Andrew Starr

Problem

Accessing the edit product page returns an error - 'Something went wrong with this product' Contact Support

Setup

  •  Vend for Mac or PC

Cause

1. Mismatched Attributes

Variant option names are not consistent:

2. Missing Attributes

Some variants have missing variant options:

3. Merged Products

Two Products got merged accidentally after importing a Product CSV file as they had the exact same Handle (a Composite Product is now also a Variant).

 

Solution

1. Mismatched Attributes

  1. Go to Products
  2. Search for the product that is causing the error
  3. Click Export list
  4. Open the CSV file
  5. Edit the variant_option_name columns so that all variant options are the same in each column
  6. Save the CSV file
  7. Import the file to Vend

2. Missing Attributes

  1. Go to Products
  2. Search for the product that is causing the error
  3. Click Export list
  4. Open the CSV file
  5. Add the names into the missing cells under each variant_option_name column
  6. Alternatively, remove the names from the cells that contain this data
  7. Save the CSV file
  8. Import the file to Vend

3. Merged Products

  1. Go to Vend Backend
  2. Go to Product List
  3. Search for the Handle
  4. Click the id link next to the Product that has a green tick in both the Composite and Variant column
  5. Delete the link from Variant Parent Id
  6. Click Save
  7. Click Back to List
  8. Search for the Handle again
  9. Click the id link next to the Parent product
  10. Untick Has variants (only if the product shouldn't be a Product with Variants)
  11. Click Save

Additional Information

Formatting your CSV File using Open Office

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