Error when editing products 'Something went wrong with this product'

Problem

Accessing the edit product page returns an error - 'Something went wrong with this product' Contact Support

Setup

  • Vend for Mac or PC

Cause and solution

  Warning

You must clear the inventory value (inventory_YourOutletName) column(s) for each outlet prior to re-importing in order to avoid overwriting the products inventory value.

1. Mismatched Attributes

Variant option names are not consistent:

  1. Go to Products
  2. Search and select the product that is causing the error
  3. Click Export list
  4. Open the CSV file
  5. Edit the variant_option_name columns so that all variant options are the same in each column
  6. Save the CSV file
  7. Import the file to Vend

OR

2. Missing Attributes

Some variants have missing variant options:

  1. Go to Products
  2. Search and select the product that is causing the error
  3. Click Export list
  4. Open the CSV file
  5. Add the names into the missing cells under each variant_option_name column
  6. Alternatively, remove the names from the cells that contain this data
  7. Save the CSV file
  8. Import the file to Vend

Additional Information

Formatting your CSV File using Open Office

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