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How to process returns on on-account sales

Kristina Labayen
  • Updated

    • Objective

    How to return items on an on account sale when they cannot be deleted from the sell screen.

    Setup

    • Vend for Mac or PC
    • Vend for iPad

    Steps

    1. Go to Sell
    2. Click on Sales History
    3. Filter for on-account sale
    4. Click Search
    5. Click return arrow
    6. On the sell screen, add the product for return
    7. Enter negative quantity
    8. Pay balance

    Additional Information

    On account sale items are locked and cannot be deleted on the sell screen to process returns.  

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    This guide is for information purposes only. While every attempt is made to ensure that information is accurate and up-to-date, some information is subject to change. We encourage you to work with tax, legal and other professional advisers (as applicable) to determine your requirements. Vend will not be held liable for information in this document and reserves the right to alter the content at any time.