Objective
How to return items on an on account sale when they cannot be deleted from the sell screen.
Setup
- Retail POS for Mac or PC
- Retail POS for iPad
Steps
- Go to Sell
- Click on Sales History
- Filter for on-account sale
- Click Search
- Click Continue Sale arrow
- On the sell screen, add the product for return
- Enter negative quantity
- Pay balance
Additional Information
On account sale items are locked and cannot be deleted on the sell screen to process returns.