Issue store credit back to a customer account by processing a refund.
- Retail POS for Mac or PC
- Navigate to Sell > Sales History
- Click Process returns
- Select filters from the drop-down menus to locate the correct sale
- Click on the sale to expand it
- Click Return items
The Sell screen will now display the selected sale with a negative quantity and value.
- Add a customer to the sale (if they aren't already)
- Click Refund
- Click Store Credit
- Click Done to return the Sell screen