How to adjust a customer loyalty balance

1. Navigate to Customers -> Customers
2. Use the filters to locate the customer(s) to be adjusted
3. Click Export List to download a CSV template

Adjust customer(s) loyalty on the CSV file

1. Locate the CSV file you downloaded
2. Open the file using Microsoft Excel or OpenOffice
3. Add an additional column at the end and title it loyalty_adjustment

    

   
4. The column is an additive/subtractive field
   • To increase the loyalty balance, enter the value you wish to increase the balance by
   • To decrease the loyalty balance, enter - and the value you wish to decrease the balance by
5. Save the file as a CSV

Import the CSV into Vend

1. Navigate to Customers -> Customers
2. Click Import Customers
3. Click Choose a File to Upload...
4. Locate and select the CSV file you created earlier
5. Click Continue with Import

Once the import has been processed, you will receive a confirmation notification in the notification dropdown on the top right of your Vend screen. 

If successful, the message should read: "Your import of customer has completed: none were added, X were updated and none were ignored."

Additional Information