Depending on the type of triPOS terminal you use in your store, there are two ways to capture customer signatures when processing a sale. Keep reading below to learn how to capture On-Screen Signatures and On-Receipt Signatures.
On-Screen Signature Capture
On-screen signature capture is supported by both your Verifone MX 915/925 and Ingenico ISC 250/480 terminals.
When processing a sale, once the payment amount has been sent to the terminal, your customer will be asked to sign on the terminal with the attached stylus pen.
Once the signature is captured, it will be displayed on your Vend screen (see below). This will allow you to accept/decline the payment based on the matching the signature on screen to the signature from the back of your customer's credit card.
If the signature provided does not match the back of your customer's credit card, depending on your store policy, you can Decline the payment. Vend will then reverse the transaction to make sure money is not taken.
Clicking Confirm and Accept will accept the payment, close the sale, and print or email a receipt to your customer.
On-Receipt Signature Capture
Receipt-based signature capture is required with the Ingenico iPP 320/350 and the iSMP4.
If a purchase requires a signature, Vend will print a receipt with a signature line for the customer to sign. You will then be able to match this to the signature on the back of your customer's credit card, and accept/decline the payment, depending on your store policy.