Returning a Sale Through Sales History


Latest update: - Admin

Tip: Different retail stores have different rules about what items can be returned. It is useful to check in with your supervisor about this before processing any returns.

Before beginning, it is important to note that you may only complete a return on fully paid sales (including fully paid account and layaway sales) and not on open on account or layaway sales OR existing return transactions.

To process a return through Sales History:

1. Navigate to the Sales History screen in the side menu and find the sale you would like to return.

Tip: Click on the process returns tab then search for the receipt number of the sale.

2. Once the sale is located, click the reverse arrow to begin the return.

Important: If a cashier user is unable to process returns in your store this reverse arrow will be greyed out and unclickable.


For more information on Returns, check out this article here.


Powered by Zendesk