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Setting up your Epson TM-T82II (LAN)

  Important

Updating to iOS 14+ on iPad will prompt you to grant the Retail POS app permissions to access Bluetooth and Local Network settings on your iPad.

If declined, this will cause your printer to no longer function. To fix this, ensure that Bluetooth and Local Network Permissions are enabled in Settings > Lightspeed Retail POS (X) on your device.

Retail-POS-iPad-iOS-14-Update-Warning.jpeg

Image_2019-06-19_at_11.51.40_AM.png

Device checklist

In order to set up your receipt printer with your Mac, Windows PC, iPad, or Android, you'll first need to make sure you have all the peripherals needed.

Cables

You will need a power cable for the printer and an ethernet cable to plug the printer into your internet router.

Receipt Rolls

Make sure you have 80mm receipt rolls. To load your receipt roll open the latch on the top right of the printer, place the roll inside, and pull some of the paper through before closing the lid.

Cash drawer (optional)

You may also wish to set up your cash drawer at the same time, to do this you'll need an RJ12 cable. This is similar to an ethernet cable but is smaller on one end.

  • Downloading and installing the Epson driver for Mac

    1. Download the latest printer drivers. This is specialized software that allows the printer to run correctly on your computer. To download the driver for your TM-T82II, go to Epson's website here.

    2. Click the Mac OS Printer Driver drop-down and select Download Page next to TM-T82II Mac Printer Driver

    Epson-TMT82II-Driver-Download-Mac.png

    3. Scroll to the bottom of the page and select the Accept check box, then click Download

    Epson-TMT82II-Driver-Download-Page-Mac.png

    4. When this download is completed, open the file to extract it and double-click on the .dmg file.

      Checkpoint

    Not sure where to find the download? Go to Finder and select Downloads from the left-hand list. The download will also appear at the bottom of Google Chrome, click the arrow here and select Show in folder.

    5. Next, double-click the first .pkg file and follow the installation guide instructions.

    6. At the end of the installation process, a message will display saying "The printer is not connected via USB". At this stage, we want to select the Connect printer via network checkbox and click Continue.


    Installing your Epson printer

    Now that you have installed the printer driver, you will need to install the printer itself, on your Mac.

    1. Navigate to System Preferences and open Printers and Scanners.

    2. Click the plus (+) in the bottom left corner

    3. Select IP along the top and follow the instructions below to enter your printer information:

    • Address: This is where you need to type your printer's IP address.

    • Protocol: Select Line Printer Daemon - LPD from the dropdown.

    • Queue: Leave this blank.

    • Name: This is an optional field but if you'd like to customize the name of your receipt put it in here.

    • Location: Leave this blank.

    • Use: Pick Select Software... from the drop-down. This will open up a new window.

      Note

    To print the printer's IP Address:

    • Ensure that the Ethernet cable is connected to your printer and router
    • Switch the printer off and then switch it back on
    • Wait for 20 seconds until the network configuration slip is printed.


    Image_2019-06-26_at_3.09.58_PM.png

    4. Search for Epson in the Filter field, select EPSON TM-T82II, and click OK.

    5. Once all information has been entered, click Add.

    Your printer should now be set up and ready to go!


    Perform a test print

    Now that your printer is installed you can start using it to print your receipts in Retail POS.

    To perform a test print, follow the steps below:

    1. Navigate to Sell > Sales history

    Epson-TM88V-Sales-History.png

    2. Click a sale to expand it

    Epson-TM88V-Sales-History-Expand-Sale.png

    3. Click Print receipt

    Epson-TM88V-Sales-History-Expand-Sale-Print-Receipt.png

    4. Select the receipt template you’d like to use

    Epson-TM88V-Sales-History-Receipt-Template.png

    This will take you to the print preview screen. If the Epson is not your default printer, click Change and select the printer from the list.

    Once that's been changed you should be able to print out a receipt.


    Connecting a cash drawer

    Once you've got the printer all set up, you can connect up the cash drawer.

    The cash drawer connects to your receipt printer and is triggered to open when you finish a cash sale, and the printer prints the receipt.

    To set up the cash drawer:

    1. Plug the RJ12 connector cable from the cash drawer into the receipt printer.

    2. Go to the following URL: http://localhost:631/printers/. This will take you to CUPS. CUPS is a network printing service used by Mac computers. It allows you to set up your printers on a network, and customize options such as cash drawer setup.

      Checkpoint

    web-interface-is-disabled.pngReceive this screen? CUPS needs to be enabled for your Mac in order to proceed. Refer to our Enabling CUPS Printer Interface for Mac guide for further information.

    3. Once in CUPS, select your printer model from the list

    4. Select Set Default Options from the drop-down menu.

    5. Select Cash Drawer Control, then select Open after printing from the drop-down menus for both Cash Drawer #1 and Cash Drawer #2.

    6. Click the Set Default Options button to complete.

    Your cash drawer should now be all set to go! You can test it by performing a test print from Sales history

  • Downloading and installing the Epson driver for Windows PC

    1. Download the latest printer drivers. This is specialized software that allows the printer to run correctly on your computer. To download the driver for your TM-T82II, go to Epson's website here.

    2. Click the Windows Printer Driver drop-down and select Download Page next to EPSON Advanced Printer Driver for TM-T82II 

    Epson-TMT82II-Driver-Download.png

    3. Scroll to the bottom of the page and select the Accept check box, then click Download.

    Epson-TMT82II-Driver-Download-Page.png

    4. When this download is completed, go to the Downloads folder on your computer. Right-click on the downloaded file and click Extract all.

    screenshot-users-downloads.png

    5. Inside the extracted folder, double-click the APD_XXX_T82II.exe file and follow the installation guide instructions.

      Checkpoint

    Not sure where to find the download? Go to file explorer and select Downloads from the left-hand list. The download will also appear at the bottom of Google Chrome, click the arrow here and select Show in folder.

    Once the driver has been installed, a printer register window will open.


    Installing your Epson Printer

    You will be brought to the printer setup screen where you'll need to input the following information:

    • Model: Select Epson TM-T82II under model.
    • Name: Type in the name of your choice or leave it as default.
    • Port Type: Set this to Ethernet.
    • Port: Leave this as Auto setup.
    • Address: This is where you need to type your printer's IP address.

      Note

    To print the printer's IP Address:

    • Ensure that the ethernet cable is connected to your printer and router
    • Switch the printer off and then switch it back on
    • Wait for 20 seconds until the network configuration slip is printed.


    Image_2019-06-26_at_3.09.58_PM.png

    Once you've filled out these fields, click Save settings. A test receipt will be printed confirming that the printer has been successfully set up.


    Perform a test print

    Now that your printer is installed you can start using it to print your receipts in Retail POS.

    To perform a test print, follow the steps below:

    1. Navigate to Sell > Sales history

    Epson-TM88V-Sales-History.png

    2. Click a sale to expand it

    Epson-TM88V-Sales-History-Expand-Sale.png

    3. Click Print receipt

    Epson-TM88V-Sales-History-Expand-Sale-Print-Receipt.png

    4. Select the receipt template you’d like to use

    Epson-TM88V-Sales-History-Receipt-Template.png

    This will take you to the print preview screen. If the Epson is not your default printer, click Change and select the printer from the list.

    Once that's been changed you should be able to print out a receipt.


    Connecting a cash drawer

    Once you've got the printer all set up, you can connect up the cash drawer.

    The cash drawer connects to your receipt printer and is triggered to open when you finish a cash sale, and the printer prints the receipt

    To set up the cash drawer:

    1. Plug the RJ12 connector cable from the cash drawer into the receipt printer.

    2. Next, head to your Devices and Printers window on your computer.

    3. Right-click on your receipt printer, and select Printing preferences > Peripherals.

    4. Use the Peripherals drop-down menu to select Cash Drawer.

    5. Next, select End of Document and click open on both Cash Drawer #1 and Cash Drawer #2

      Tip

    If you want your cash drawer to fire before the receipt prints you can select the Start of Document option instead.

    6. Click Apply to save these settings and test by performing a test print from the Sales history

  • Connecting the Epson TM-T82II to the Retail POS app

    1. Open the Retail POS app and tap the Menu icon (☰)

    Retail-POS-iPad-Select-Settings.PNG

    2. Select Settings, followed by Hardware

    Retail-POS-iPad-Settings-Hardware.PNG

    3. Under Receipt printers, tap Add printer

    Retail-POS-iPad-Add-Printer.PNG

    4. Tap the blue Find button and select your Epson TM-T82II printer

    Retail-POS-iPad-Add-Printer-Find.PNG

      Checkpoint

    No printer found? Tap Printer model and choose the Epson TM-T82II. Enter the printer's IP address.

    If you do not already have the printer IP address, follow these steps:

    • Ensure that the ethernet cable is connected to your printer and router
    • Switch the printer off and then switch it back on
    • Wait for 20 seconds until the network configuration slip is printed.


    Image_2019-06-26_at_3.09.58_PM.png

    5. Enter a Name for your printer. This can be anything you choose such as “Cashier 1” or “Receipt Printer”.

    iPad-Hardware-Printer-Name.png

    6. Select one of the following receipt options:

    iPad-Printer-Select-Receipt-Template.png

    7. Under Print receipts, you can toggle on or off to: Automatically print receipts at the end of the sale. If you don't enable automatic receipt printing, you need to manually print when a receipt is needed. This is set to on by default.

    iPad-Printer-Select-Receipt-Count_copy.png

    8. Choose the number of receipt copies you’d like to print for each sale

    iPad-Printer-Select-Receipt-Count.png

    9. Click Save to add your printer

    iPad-Printer-Select-Receipt-Save.png


    Perform a test print

    Now that your printer is installed you can start using it to print your receipts in Retail POS.

    To perform a test print, follow the steps below:

    1. Tap the Menu icon (☰) to open the sidebar and select Sales history

    Epson-TM88V-Sales-History.png

    2. Tap a sale to expand it

    Epson-TM88V-Sales-History-Expand-Sale.png

    3. Tap Print receipt

    Epson-TM88V-Sales-History-Expand-Sale-Print-Receipt.png

    4. Select the receipt template you’d like to use and tap Print

    iPad-Test-Print-Sales-History-Template.PNG


    Connecting a cash drawer

    Once you've got the printer all set up, you can connect up the cash drawer.

    The cash drawer connects to your receipt printer and is triggered to open when you finish a cash or sale and the receipt is printed by the printer. A manager or admin can also manually open the cash drawer directly within Retail POS.

    To set up the cash drawer, open up the Retail POS app and follow the instructions below:

    1. Tap the Menu icon (☰) to open the sidebar

    2. Tap Settings and choose Hardware

    3. Select the printer you want to attach the cash drawer to

    4. Plug the RJ12 connector cable from the cash drawer into the receipt printer.

    5. On the printer settings page, toggle the Cash drawer enabled setting to On

    6. Toggle the Open cash on sale setting to On

  • Android setup on the Lightspeed Duo 

    1. Connect your printer to the Lightspeed Duo through the LAN (ethernet) port located in its hub of ports. ports-Duo.png 2. From the main menu, tap Settings > Hardware settings > Edit printers. Main-menu-android-hardware.png 3. Select your printer by tapping on its model name. 
    4. Your printer is now successfully connected. Android-printer-connected-success.png

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