When taking payments using Vantiv Integrated payments, a receipt screen may pop up instantly to say the sale has been declined. On closer inspection, the reason for the Decline is that the terminal is offline which is why the attempted sale fails instantly.
To learn how to fix this, follow the steps below:
1. Try to reboot your payment terminal. To do this, hold down the Power key on the keypad and let it power back up.
2. Once it powers back up, try to process another sale from Vend.
3. If the sale continues to be declined, try to plug the payment terminal into a different Ethernet port or try to plug it in directly into your router.
For Wi-Fi enabled models, you will need to follow the steps to disconnect and reconnect to your Wi-Fi.
3. If the issue persists at this point, it is likely to be an issue on your Internet Service Provider's end. They will need to diagnose and check why the terminal is not picking up an internet connection from any of the ports.