Give the Customer a Receipt


Latest update: - Admin

Depending on your store settings, once the sale is completed, you will be prompted to provide your customer with a receipt. This may be either a printed or emailed receipt. You may also provide your customer with a gift receipt if they are purchasing a product as a gift for someone else.

Printed receipts

If the current register you are using is set up to print receipts, the receipt will automatically be printed after taking payment and hitting the Complete Sale button.

You can also print off a copy of the receipt before completing the sale, by clicking Print Receipt.

Printing turned off, or receipt failed to print?

If your store does not have receipt printing turned on, receipts will not print automatically after hitting Complete Sale. You can still print a receipt manually from the sale confirmation screen.

If you need to print a receipt from a historic sale:

1. Open the Sales History tab from the side menu.

2. Select the All Sales tab at the top.

3. Locate the sale you wish to print the receipt for.

4. Click on the sale to expand the sale information.

5. Once here, you'll see an expanded view of the sale. On the right of this expanded view is a Print Receipt button. Clicking this button will bring up the print preview screen from where you can print out your receipt.


Gift Receipts

You can also print off a gift receipt if your customer is purchasing your products as a gift for someone else. The gift receipt is a simplified version of the standard receipt that does not include any payment or loyalty information.

To print out a gift receipt directly after a sale follow the steps below:

1. Add products and click pay as normal.

2. After taking payment for the sale, you will be taken the Payment Complete page.

3. Before clicking Done, select the Gift Receipt button.

4. This will take you to the print preview screen where you can print the gift receipt.

Note: Gift receipts are not customisable.

5. After you've printed the gift receipt, click Done to complete the sale and print off a standard customer receipt.

If you need to print a gift receipt from a historic sale:

1. Open the Sales History tab from the side menu.

2. Select the All Sales tab at the top.

3. Locate the sale you wish to print the receipt for.

4. Click on the sale to expand the sale information.

5. Once here, you'll see an expanded view of the sale. On the right of this expanded view is a Gift Receipt button. Clicking this button will bring up the print preview screen from where you can print out your receipt.


Email receipts

If your store has email receipts enabled, you will be prompted to enter the customer's email address (If you have already added a customer to the sale, and Vend has their email address, this will automatically be filled in.)

The receipt will automatically be sent out upon completion of the sale.

If you do not wish to email a receipt to a customer, you can remove their email from the Sale Confirmation screen before hitting the Complete Sale button.

Email receipts turned off?

You can still email a receipt to a customer, even if it is turned off by default.

1. Open the Sales History tab from the side menu.

2. Select All Sales along the top.

3. Locate the sale you wish to print the receipt for.

4. Hover over the sale line and click to expand the sale information.

5. Once here, you'll see an expanded view of the sale. On the right of this expanded view is aEmail Receipt button.

6. Click the Email Receipt button and enter the customer's email in the popup box that appears.


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