When using your Socket Mobile Scanner with your iPad, the scanner may add a leading 0 to 12-digit SKU. This can occur if the scanner is set to scan EAN 13-digit barcodes, so when it scans a 12-digit SKU it adds a 0 at the front to make it 13 digits long. To learn how to stop this from happening, follow the steps below:
Note: This is only for manufacturer barcodes on products. Printing labels from Vend will already be in the correct UPC format.
1. Scan the barcode below. This will change the mode on your scanner from EAN 13-digit barcodes to 12-digit SKUs.
2. Scan your 12-digit barcode as normal and it should scan your product onto the Sell Screen.
If you continue to experience difficulties with your Socket Mobile Scanner, contact our Support Team who will be able to help you further.