If a gift card sale has been made by accident and needs to be removed, you can use the Sales Ledger to void the sale.
Voiding a gift card sale is irreversible.
By voiding a gift card sale, the sale will be voided, and the gift card will be re-credited with the redeemed amount.
It is important that you do not reissue a gift card using the same code if the original gift card that used this code is still in circulation. This is to prevent two gift cards having the ability to redeem the same amount.
To void a Gift Card sale:
1. Navigate to the Sales Ledger page.
2. Locate the sale in which the gift card was sold.
3. Click on the sale line to expand the sale.
4. Select Void on the right. This will void the sale and the gift card will be re-credited with the redeemed amount.
For more information on Vend's Gift Card feature, check out this article.