If a sale has been made by accident and needs to be removed, you can use the Sales Ledger to void sales. Voiding a sale will send the sold products back into stock and cancel out any payments that were put against this sale. Any payments that were already accepted will need to be manually refunded to the customer.
The following transaction types can be voided in Vend:
- Closed Sales
- Parked Sales
- Layby Sales
- On Account Sales
- Parked Returns
- Gift Cards
To void a sale on the Sales Ledger, first, click on the sale you wish to void, which will expand, showing you more information about the sale.
Next, click the Void button on the right-hand side of your screen.
A message will pop up asking you if you are sure you wish to void the sale. This is because voiding a sale cannot be undone.
Click OK if you still wish to void the sale. This will refresh your Sales Ledger, and the sale will appear as Voided.
You will still be able to see the details of this sale in your Sales Ledger, even after it has been voided. This is for recording purposes in case you need to review voided sales in the future.
For more information about the Vend Sales Ledger, check out this article.