FAQs about Shopify Sales


Latest update: - Admin

I ordered stock into my store but it isn't showing in my Shopify store?

Your Shopify store only shows inventory for the outlets it is connected to. Check that your stock order is into the correct store.

  • If it isn't, you will need to transfer the inventory into a Shopify-linked outlet.

  • If it is, it can sometimes take a few hours for our update request to Shopify to process. If it still hasn't updated after an hour, contact our Support Team.


My store is sold out online, but I have inventory?

Check that the inventory is in your Shopify-linked outlets. If it isn't, transfer the inventory to one of those outlets.


How do shipping charges show in Vend?

When you link your Shopify store, we will create a Shipping Charges product. Each Shopify order with shipping charges will have this product, with your shipping charge amount, added to the sale. 

This means you can also report on the total amount of shipping charges using the Product reports in Vend.


What happens if I have a bank deposit payment type?

If you accept payments made via bank deposit, the sale from Shopify will be sent to Vend at the time the order is made. The sale balance will be shown as unpaid.

When the customer pays you, you will need to record the payment and fulfil the order in Shopify and record the payment in Vend. Updating the sale in Shopify WILL NOT update the sale in Vend.

To apply the payment in Vend:

  • Your register MUST be open when you apply the payment.
  • Locate the sale in the Sales Ledger. 
  • Click the Apply Payment link.
  • Select the payment type, today's date, and the current time. This time MUST be after the register was opened, and before the register was closed, or your payment will not appear in your register closure reporting.

How do I update a linked product?

A product you have in both Shopify and Vend should almost always be updated in Vend.

The exceptions are:

  • Photos
  • Weight
  • Collections

All other fields (name, price, tags, type, description, quantity etc.), including new variants to a product, should be edited in Vend.

  • When you edit a product in Vend, Shopfiy will automatically be updated when you save the changes.
  • Apart from images and Shopify specific fields (e.g. weight and compare-at price), all other fields will be updated for the product.
  • Sometimes, updates take a while to process. If the update does not publish after 1 hour, contact our Support Team.

If you need to update a large volume of products, you can complete this via CSV import.


How do I hide a linked product?

You can hide a linked product by changing the visibility of the product in Vend. This is in the situation where you do not wish to display it in Shopify anymore. This can be useful if a product is seasonal, or you no longer sell the product currently but may sell it again at some point in the future.

To hide a linked product, navigate to the Products screen in Vend and find the product you wish to disable.

Next, choose Edit Product.

Once on the Edit Product screen, untick This product can be sold.

This will disable the product in both Vend and Shopify. It will no longer be accessible on your Shopify store or the Vend Sell screen. However, it does not break the link between the product in Vend and Shopify, so any updates made to the product in Vend will still carry across to the product in Shopify.

To confirm that this has worked you can click the View on Shopify button on the product page.

On Shopify, under visibility, the online store box should be unticked.

Important: If you make any changes to this product in Vend, it will be made visible again in Shopify.

If you wish to enable the product again, follow the same steps above but this time ensure that the This product can be sold box is ticked.


How do I delete a product from my Vend store AND my Shopify store?

To delete the product in both your Vend and Shopify store, always delete the product in Vend. This will automatically update your Shopify store. Do NOT manually delete the product in Shopify. In Vend, click the Delete Product button on the product page. This will delete the product from both Vend and your Shopify store.


How do I delete a product only from my Shopify store?

This is useful for items you no longer have in inventory, and will not be reordering. You may not want to delete them from your Vend store, as you want to keep the sales history.

Important: This does not apply to products with variants. You must delete the variant in Vend to remove it from Shopify.

In Vend, click the Unpublish button on the product page. This will break the link with Shopify. The item will still appear on your Shopify store at this stage. Next, delete the item from your Shopify store. This will delete the product only from your Shopify store.

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