Pausing your Vend account (On Ice)

Vend offers an On Ice service which allows you to temporarily pause your Vend account for a small monthly fee. While your account is On Ice, Vend will retain all your store data until you're ready to unpause.

This is perfect for seasonal businesses, or when you just need a break from selling, and want to pickup where you left off when you're ready to start selling again!

The on Ice service costs US $5 / CAD $5 / NZ $7 / AU $5 / UK £5 per month.

  Important

While your account is On Ice, you will not be able to access your data. However, the data will be saved and you will be able to access your data once you unfreeze the account.

Before you put your account On Ice

If you need to access your store data while your account is On Ice, you may want to complete the steps below before you put your account On Ice.

  • Export your sales data. This can be exported from the Sales History (Sell -> Sales History). Refer to our Exporting your Sales Data from Vend for steps how.
  • Export your Product list. This is exported from the Products page.
  • Export your Customer list. This is exported from the Customers page.
  • Export your Register Closures from Reporting -> Register Closures.
  • Export your Sales reports. These can be found under Reporting -> Sales Reports on the sidebar.
  • Export your Tax reports. These can be found under Reporting -> Tax Reports on the sidebar.
  • Export any additional reports you might need including any gift card and store credit reports. Each reporting page has an export button.
  • If you have a Xero account, you will also need to make sure that all of your register closures, on account sales and stock orders (if applicable), are successfully posted to Xero before putting your account On Ice.

Once you've exported all your data, you are now ready to put your account On Ice.

Putting your account On Ice

If you would like to put your account On Ice, follow these steps:

  1. Click this link to be redirected to the billing page

    Screen_Shot_2021-04-14_at_10.56.48_AM.png

  2. Select the Temporarily Close My Account option box
  3. Input when you intend to reactivate, or select I'm not sure

    Screen_Shot_2021-04-14_at_10.56.57_AM.png
  4. Select Put My Data On Ice
  5. Click Put My Account On Ice

Reactivate an On Ice Account

Once you are ready to reactivate your account, follow these steps:

  1. Log in to Vend 
  2. Click Reactivate My Account.
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