Put your Vend account On-Ice!
You can PAUSE your Vend account for a small monthly fee to save all your data until you need it again! This is perfect for seasonal businesses, or when you just need a break from selling, and want to pickup where you left off when you're ready to start selling again.
For further information on pausing your Vend account, read our Pausing your Vend account (On-Ice) guide.
Are you sure? Your Vend experience doesn't need to end here! Search the Help Centre for our guides on how to make your store better catered to your businesses needs.
However, if you still wish to cancel your account permanently, follow the steps below.
Before cancelling you must
It is important that you understand that once you cancel your account, all of your data will be permanently deleted and cannot be recovered.
Also for those on a contract, you will be charged the remainder of the contract term upon cancellation. We do not offer pro-rated refunds if you decide to terminate an annual or monthly contract early. See our Terms and Conditions for more details.
- Export your sales data. This can be exported from the Sales History (Sell -> Sales History). Refer to our Exporting your Sales Data from Vend for steps how.
- Export your Product list. This is exported from the Products page.
- Export your Customer list. This is exported from the Customers page.
- Export your Register Closures from Reporting -> Register Closures.
- Export your Sales reports. These can be found under Reporting -> Sales Reports on the sidebar.
- Export your Tax reports. These can be found under Reporting -> Tax Reports on the sidebar.
- To export any additional reports you might need including any gift card and store credit reports, please contact Vend Support for assistance.
Once you've exported all your data, you are now ready to cancel your account.
If you have been using your store for sales, rather than trialling, you must export your data from your store before you begin the cancellation process.
Cancel your account on Mac or PC
To cancel your Vend account, navigate to Setup -> Billing and click Cancel My Account at the bottom of the page to follow the automated prompts.