Square FAQs

Frequently asked questions about the Square integration with Vend.

How do I get setup with Square and Vend?

Head to this link here, to get set up with Square and Vend.

What are Square’s processing fees?

Square's processing fees vary based on your processing volume. For information on this head to theUS Square pricing page, UK pricing page or the AUS Square pricing page, depending on your location.

What hardware is available with Square?

Square offers a Contactless and Chip card reader, a mag stripe reader and a Square stand (US Only). The Square Reader is the only reader that is supported. For information on Square's hardware offerings in the US, click here. For information on Square's hardware offerings in the UK click here.. For information on Square's hardware offerings in Australia, click this link.

Can I connect my own printer or scanner hardware to the Square stand?

No, the Square stand only works with approved Square hardware. For example, a USB Star printer will not run via the USB port on the Square stand. If you want to use your own hardware, you will need to buy a LAN or Bluetooth hardware device as an alternative. For options, see our hardware page.

Can I return a sale that was paid for with Square?

Yes, follow the standard Vend return process and the Square payment will be refunded. For more information, check out our help centre article on returning a Square sale.

Can I process Square returns for sales made while trading offline?

No, not through the standard Vend return process. To process a return for a sale made while trading offline, login to the Square portal and process the return there.

Which countries can use the Square and Vend integration right now?

The Square - Vend integration is currently only available to retailers in the US, CA, UK, and Australia.

Can I accept tips with Vend and Square?

Tips cannot be assigned to a sale in Vend, so Square's tipping feature cannot be used when taking a Square payment in Vend.

Can I integrate my Square reader with Mac or PC?

Square cannot be integrated with PC or Mac. It can only be integrated with Vend on iPad.

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