Gift card reporting gives you a breakdown of your gift card totals for a quick overview of your gift card sales. It also contains a list of all gift cards sold allowing you to bring up a single gift card quickly to view its current balance and redemption status. By default, you will see the last 1000 gift cards in your gift card report. To view an older gift card, enter the gift card number into the search box
To access gift card reporting, navigate to Reporting > Gift card reports.
Once here, you'll see your gift card report. This report is made up of two sections:
1. Summary of gift card totals:
In the first section, you'll see a summary of your gift card totals. Here you can find information on:
Total value sold: This will give you the total value of all gift cards that have been sold in your store since you activated the Retail POS gift card feature.
Total value redeemed: Listed here will be the total amount of gift card value that has been redeemed in your store to date.
Outstanding balance: This will give you the total outstanding amount, i.e., the current gift card amount that is yet to be redeemed.
Gift cards in circulation: This will give you the number of sold gift cards that are active and in circulation.
2. Gift card list:
In the next section, you will find a list of every gift card you have issued. This list contains three columns; Total Sold, Total Redeemed and Balance.
Total sold: This shows you the value that was added to a gift card when it was first issued to a customer.
Total redeemed: This shows the amount of the gift card that has been redeemed to date.
Balance: Listed here is the current remaining value of the gift card.
You can also click on an individual gift card in this list to view the transaction history of the gift card. Here you will see the date in time of issue, when it was redeemed and how much value was deducted each time it was redeemed.
Searching for a gift card
You can search for a specific gift card using its unique gift card code. To do this navigate to the search bar in the top left of the screen and input the gift card code. If you have issued a lot of gift cards this can often be the quickest way of locating a specific gift card:
If you type in the first few characters of a gift card number the search will return all gift cards that start with those characters.