How to perform a register closure

Register closures form an important part of daily trading procedures.

Completing a register closure at the end of the day allows you to total up your payments based on physical cash counts and printed credit card receipts, then compare this to sales and payments recorded in Retail POS.


We strongly recommend closing each register at the end of trading each day. This allows you to quickly and easily refer back to payment information in the future at a daily level.

Leaving your register open for multiple days in a row can make it more difficult if required to pinpoint certain payments or issues at a later date.

For steps on how to perform a register closure, select the platform that you will be performing the register closure on from the tabs below:

Desktop iPad

Perform a register closure on desktop

1. Navigate to Sell > Open / Close in Retail POS


2. Count all the cash in the cash drawer and enter the value into Cash. This should include cash payments, floats and cash movements (petty cash, cash in or out). 


Once you complete your register closure, all cash including any cash movements and float will be recorded as removed and Retail POS will assume that nothing is left in your physical cash drawer.

If you are carrying across your float to your next day of trading, you'll need to re-input the float value when you next open your register.

3. Complete your card payment terminal end of day process to calculate the sum of takings for that day and confirm that the value is reflected in the register closure. Input the value into the Counted ($) field.

4. If you're using additional payment types, enter the Counted ($) value for each payment type.

5. Add a note in the Note field if required (optional)


6. Click Close register


Use the Print button to print a receipt of the register closure to include in your cash bag.

Your register is now closed.


If your physical count is less than your expected count in Retail POS, this difference will be recorded as a shortfall. If it is more than the expected count, Retail POS will record the excess amount as an overpayment.

If you are integrated with Xero, these will be sent as till discrepancies/rounding errors.


If you are integrated with Xero, refer to our Setting up cash management with Xero guide for further information on how register closures are recorded and sent to Xero.

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