Offline Mode in Vend

Offline_Mode_banner.png

Offline Mode in Vend is a back-up function that allows you to continue processing sales if you lose your internet connection while trading.

It is important to note that this is a backup option for when the internet connection is disrupted and is NOT intended as a complete solution for offline trading.

  Important

Vend will not operate without an internet connection if you have not completed an initial sync. You also won't be able to use Vend in Offline Mode if you weren't logged into your store before the internet connection was lost.

Vend for Mac or PC Vend on iPad
Mac_OM.png
Vend will automatically enter Offline Mode if your internet connection drops offline for longer than two minutes, this can be noted by the Offline Mode banner along the top of the screen on Mac or PC

What you can access in Offline Mode

While offline, you will only have access to the Sell and Status tabs on Mac or PC, and the Sell Screen on iPad. All other sections will be inaccessible until your internet connection is reestablished.

  Note

You will not be able to process integrated payments while your internet is down. However, you may be able to use a non-integrated EFTPOS machine to take EFTPOS/Credit Card sales offline. For more information on taking EFTPOS payments while offline, We recommend getting in touch with your EFTPOS provider.

Sell:
Under Sell, you will be able to add products and customers, and process new cash transactions, Layby and On Account Sales.

Screen_Shot_2020-10-09_at_11.16.37_AM.png

You will NOT be able to edit existing customers, create new customers, redeem/sell gift cards, redeem loyalty, discard or park sales or view product inventory information.

Status:
The Status page will let you view all your un-synced sales. These are sales made during offline mode that have been saved in your browser but not yet synced to our servers. 



Once your internet is back up, these sales should sync automatically. If there are still sales in the Status page after a few minutes, you can try clicking Retry Errored Sales button to re-sync them manually.

Adding products/customers in Offline Mode

You cannot search for products or customers by name while in Offline Mode (as that data is stored on the Vend servers), however, you can add products with a barcode scanner or by typing in SKUs. If you have Quick Keys, these will also still work in Offline Mode.

Product-Customer_OM.png

To add a customer, you will need to enter the Customer Code — sourced from existing loyalty cards to achieve this or a previous receipt.

  Note

You will need to know the Customer Code if you wish to add a customer to a sale in Offline Mode. When adding a customer by Customer Code, you may receive an error message stating "Sorry we were unable to fetch your data". This is because the search function will not work when in Offline Mode. However, hit enter/return on your keyboard and the customer will still be added to the sale. If you are using a scanner to scan the customer code, this will add the customer to the sale automatically.

Tips to keep sales smooth when your internet goes down:

  • Use your barcode scanner to search for products
  • Keep important SKUS and customer IDs written down or in a document
  • Keep your most commonly-purchased products in your Quick Key layout
  • When entering a product SKU or customer ID, make sure to click enter after typing it in in order to add this product or customer to the sale.
Once the internet connection is restored

Vend will automatically check your internet connection every two minutes. Once your computer is back online, the Offline Mode banner will disappear, and you will be able to access all sections of Vend again.



If you have processed sales while offline, these will automatically sync to our servers once your internet connection is restored. This should occur within a few minutes of your internet connection being re-established. If you still have un-synced sales, you will see an Error sales icon next to Status in the sidebar. If you see this, head to the Status screen and hit the Retry Errored Sales button.

Troubleshooting

If you try to access Vend on your Mac or PC and you receive the Unable to load Register screen, it may be because you have not fully loaded your store in this browser before or you were not previously logged into Vend when your computer dropped offline.

You won't be able to use Vend offline while you have this message. To troubleshoot:

  • Check your internet connection by accessing another website outside of Vend, if it's not just Vend that is offline your computer may have lost connection to the internet. Check that your router is powered on or contact your internet service provider.

  • If your internet is still running normally outside of Vend, click on the link to Vend's system status page and check that Vend's servers are operational.

  • If everything looks good, try and refresh the page to clear this message.

Did this answer your question?
Have more questions? Contact us so that we can help you out.