Offline mode in Vend on Mac and PC will allow you to continue processing sales if you lose your internet connection while trading.
Vend will not operate without an internet connection if you have not completed an initial sync. You also won't be able to use it offline if you weren't logged into your store before the internet went down.
If your internet connection drops offline for longer than two minutes, this banner will appear along the top of Vend.
What can I access while I am in offline mode?
While offline, you will have access to the Current Sale and Status tabs. All other sections will be inaccessible until your internet comes back online.
Under Current Sale you will be able to add a customer by customer ID, process new cash transactions, Layby and On Account Sales and view product information.
You will need to know the customer ID off hand if you wish to add a customer to a sale in offline mode. When adding a customer by customer ID, you may receive an error message stating "Sorry we were unable to fetch your data". This is because the search function will not work when in offline mode. However, hit enter/return on your keyboard and the customer will still be added to the sale. If you are using a scanner to scan the customer code, this will add the customer to the sale automatically.
You will not be able to edit existing customers, create new customers, redeem/sell gift cards, redeem loyalty, discard or park sales or view product inventory information.
You will not be able to process integrated payments while your internet is down. However, you may be able to use a non-integrated EFTPOS machine to take EFTPOS/Credit Card sales offline. For more information on taking EFTPOS payments while offline, We recommend getting in touch with your EFTPOS provider.
Clicking on 'Status' will let you view all your un-synced sales. These are sales made during offline mode that have been saved in your browser but not yet synced to our servers. Once your internet is back up, these sales should sync automatically. If there are still sales in the 'Status' page after a few minutes, you can try clicking the 'Retry errored sales' button to resync them manually.
How can I search for products in offline mode?
You cannot search for products or customers by name but you can still search with a barcode scanner, or by typing in SKUs or Customer IDs. If you have Quick Keys, these will also still work in offline mode.
Here are 4 tips to keep sales smooth when your internet goes down:
- Use your barcode scanner to search for products
- Keep important SKUS and customer IDs written down or in a document
- Keep your most commonly-purchased products in your Quick Key layout
- When entering a product SKU or customer ID, make sure to click enter after typing it in in order to add this product or customer to the sale.
Offline mode has always been a backup option for when internet goes down, and is not a complete solution for offline trading.
What do I need to do once my internet connection has been restored?
Vend will automatically check your internet connection every two minutes. Once your computer is back online, the 'Offline' banner will disappear, and you will be able to access all sections of Vend again.
What happens to my sales when I come back online?
If you have processed sales while offline, these will automatically sync to our servers once your internet connection is restored. This should occur within a few minutes of your internet connection being re-established. If you still have un-synced sales, you will see an 'Error sales' icon next to 'Status' in the sidebar. If you see this, head to the 'Status' screen and hit the 'Retry errored sales' button.
Getting an 'Unable to load' screen?
If you try to access Vend on your Mac or PC and you receive this screen, it may be because you have not fully loaded your store in this browser before or you were not previously logged into Vend when your computer dropped offline.
You won't be able to use Vend offline while you have this message. To troubleshoot:
Check your internet connection by accessing another website outside of Vend, if it's not just Vend that is offline your computer may have lost connection to the internet. Check that your router is powered on or contact your internet service provider.
If your internet is still running normally outside of Vend, click on the link to Vend's system status page and check that Vend's servers are operational.
If everything looks good, try and refresh the page to clear this message.