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Setting up your cash drawer

cash-drawer-front.jpeg

Cash drawers are connected to your receipt printer via an RJ12 connector cable and will open when a cash sale is processed in Retail POS and the receipt is printed.

The setup process is specific to both the device you use Retail POS on (Windows, Mac, or iPad) and the make of printer (Epson or Star).

First, select which device platform you use from the tabs below:

Windows Mac iPad

Setting up your cash drawer for Windows 

Next, select your printer brand from the drop-down menu below for detailed steps on how to connect a cash drawer:

Epson

To set up the cash drawer with an Epson printer:

1. Plug the RJ12 connector cable from the cash drawer into the receipt printer.cash-drawer-cable.jpeg

2. Turn the key to the unlock position.Cash-drawer-unlock.jpeg

3. Go to Devices and Printers on Windows.

4. Right-click on your receipt printer and select Printing Preferences > Peripherals.

5. Select Cash Drawer from the Peripherals drop-down menu.

6. Click End of Document and select Open under Cash Drawer #1 and Cash Drawer #2.

  Tip

If you want your cash drawer to fire before the receipt prints you can select the 'Start of Document' option instead.

7. Click Apply to save these settings and perform a test print from the Sales history (Sell > Sales history).

Star

To set up the cash drawer with a Star printer:

1. Plug the RJ12 connector cable from the cash drawer into the receipt printer.cash-drawer-cable.jpeg

2. Turn the key to the unlock position.Cash-drawer-unlock.jpeg

3. Go to Devices and Printers on Windows.

4. Right-click on your receipt printer, and select Printer Properties > Device Settings.

5. Select Cash Drawer from the Peripheral Unit Type drop-down menu and set the Peripheral Unit 1 and Peripheral Unit 2 to Document Bottom.

  Tip

If you want your cash drawer to fire before the receipt prints you can set the Peripheral Unit 1 and Peripheral Unit 2 options to Document Top.

6. Click Apply to save these settings and print a receipt from the Sales history (Sell > Sales history) to test the draw.

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