Setting up your Star TSP100 (Ethernet) for PC, Mac or iPad

  Important

Updating to iOS 14+ on iPad will prompt you to grant the Retail POS app permissions to access Bluetooth and Local Network settings on your iPad.

If declined, this will cause your printer to no longer function. To fix this, ensure that Bluetooth and Local Network Permissions are enabled in Settings > Lightspeed Retail POS (X) on your device.

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This guide provides step-by-step instructions on how to install a Star TSP 100/143LAN for PC, Mac, and iPad. Select the device you use below and follow the instructions. 

Device checklist

In order to set up your receipt printer with your Windows PC, Mac or iPad, you'll first need to make sure you have all the peripherals needed.

Cables

You will need a power cable for the printer and an ethernet cable to connect the printer to your router.

Receipt rolls

Make sure you have 80mm receipt rolls. To load your receipt roll open the latch on the top right of the printer, place the roll inside, and pull some of the paper through before closing the lid.

Cash drawer (optional)

You may also wish to set up your cash drawer at the same time, to do this you'll need a specialized cash drawer cable. This is similar looking to an ethernet cable but is smaller on one end.

Windows PC Mac iPad

Setting up the Star TSP100 for Windows PC

Before getting started

Print the Network Configuration and Current IP Parameters Status receipts:

  1. Turn the printer off
  2. Hold the feed button down and turn the power back on at the same time
  3. Release the feed button. This will print out two test receipts.

At the bottom of the second page, it will show Current IP Parameters Status. Hang on to this page and make a note of the IP Address, this will be used later.

  Note

Your IP address will be different from the one listed in the picture above.


Downloading and installing the Star printer driver

Download the latest printer drivers for Windows PC. This is specialized software that allows the printer to run correctly on your computer. Go to the Star Micronics website.

1. Click TSP100 futurePRNT Software Lite driver to download.

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2. When the download is complete, go to the Downloads folder on your computer, right-click on the downloaded file and select Extract All.

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  Checkpoint

Not sure where to find the download? Go to file explorer and select Downloads from the left-hand list.

The download will also appear at the bottom of Google Chrome, click the arrow here and select show in folder.

3. After extracting the file, a new folder will open. Double-click on Autorun and follow the installation guide instructions.

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Installing your Star Printer

Now that this is complete we'll need to install the printer on your PC. To do this:

From the Windows Start menu, select Programs / Apps / All apps > StarMicronics > LAN & Bluetooth Setup Tool

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This is buried quite far down so you may want to search for this instead. To search in Windows 8 hover your mouse over the top right-hand corner of the screen until the magnifying glass appears in the sidebar. Clicking this will take you through to a search window where you can type 'EthernetSetting'.

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  Note

Using Windows 7? To search in Windows 7, navigate to the bottom left corner of the screen and click on the 'Windows start' icon. A menu will appear and you should see the search bar at the bottom.

You should see this icon appear.

Clicking this will open up the Ethernet Setup page, where you can install the printer.

First, select Search LAN for TSP100LAN.

Once your printer appears in the list below, confirm that the IP Address matches the IP Address on the Current IP Parameters Status receipt you printed earlier.

Click Add printer queue.

  Checkpoint

At this point you may receive a warning message like the one below:

If you receive this message it means your IP address is not fixed and may change in the future. This could cause your printer to disconnect so we recommend you contact your local IT specialist to get a Static IP setup. In the meantime, click Yes so you can start using your printer right away.

Next you will see a new box where you can specify the queue and port names of your printer. Leave the port name unchanged and add a new queue name if you'd like your printer to be called something else.

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Once you're happy with these settings, select Perform test printing and click Complete.

Your printer should now be setup and ready to go!


Perform a test print

Now that your printer is installed you can start using it to print your receipts in Retail POS.

To perform a test print, follow the steps below:

1. Navigate to Sell > Sales history

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2. Click a sale to expand it

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3. Click Print receipt

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4. Select the receipt template you’d like to use

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This will take you to the print preview screen. If the Star TSP100 is not your default printer, click Change and select the printer from the list. You will also want to untick headers and footers and set the paper size to 72mm - 2000mm or 72mm - receipt.

  Note

If you set your paper size to 72mm - 2000mm or 72mm — receipt without disabling headers and footers, the printer will not auto cut at the main receipt

Once that's been changed you should be able to print out a receipt.


Set up your cash drawer

Once you've got the printer all set up, you can connect up the cash drawer.

The cash drawer connects to your receipt printer and is triggered to open when you finish cash and the receipt is printed by the printer.

To set up the cash drawer:

1. Plug the RJ12 connector cable from the cash drawer into the receipt printer.

2. Next, head to your Devices and Printers window on your computer.

3. Right-click on your receipt printer, select Printer Properties > Device Settings.

4. Once in here change the Peripheral Unit Type to Cash Drawer and set the Unit 1 and 2 options to Document Bottom.

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  Tip

If you want your cash drawer to fire before the receipt prints you can set the Unit 1 and 2 options to Document Top.

5. Save these settings and test it out by performing a test sale.

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