Important
Updating to iOS 14+ on iPad will prompt you to grant the Vend Register App permissions to access Bluetooth and Local Network settings on your iPad.
If declined, this will cause your printer to no longer function. To fix this, ensure that Bluetooth and Local Network Permissions are enabled in Settings -> Vend Register on your device.
This guide provides step-by-step instructions on how to install a Star TSP 100/143LAN for PC, Mac and iPad. Select the device you use below and follow the instructions.
Device checklist
In order to set up your receipt printer with your Windows PC, Mac or iPad, you'll first need to make sure you have all the peripherals needed.
Cables:
You will need a power cable for the printer and an ethernet cable to plug the printer in to your internet router. If you don't already have an ethernet cable ask your printer supplier to include one when you buy the printer or pick one up from your local electronics store.
Receipt Rolls:
Make sure you've got some 80mm receipt rolls ready to go. To load your receipt roll open the latch on the top right of the printer, place the roll inside and pull some of the paper through before closing the lid.
Cash Drawer (Optional):
You may also wish to set up your cash drawer at the same time, to do this you'll need a specialised cash drawer cable. This is similar looking to an ethernet cable but is smaller on one end.
Before getting started
Before getting started, it's a good idea to test out the printer. We'll also need the test receipts for setting up the printer.
To perform a hardware self test on your printer:
- Turn it OFF
- Hold the feed button down and turn the power back ON at the same time
- Release the feed button. This will print out two test receipts.
At the bottom of the second page, it will show 'Current IP Parameters Status'.
Hang on to this page or make a note of the IP Address.
Note
Your IP address will be different to the one listed in the picture above.
Downloading and installing the Star driver
First off, we need to download the latest printer drivers for your computer. This is specialised software that helps the printer run correctly on your computer. To get this head over to Star's website here and fill out the details below:
Product Type: Thermal
Printer Family: TSP100
Printer Model: TSP100LAN
Interface: Ethernet
Operating System: Windows
Next select Drivers and pick 'futurePRNT V6.0 Lite' under Recommended to download the driver.
2. When this download is completed, head to your downloads folder, right click on the file and select extract all.
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Checkpoint: Not sure where to find the download? Go to explorer and select 'Downloads' from he left hand list. The download will also appear at the bottom of Google Chrome, click the arrow here and select show in folder.
3. After extracting the file, a folder will open. Double click on Autorun and follow the installation guide instructions.
Installing your Star Printer
Now that this is complete we'll need to install the printer on your PC. To do this:
Navigate to Program Files (x86) > Starmicronics > Star TSP100 - dated folder (e.g 20150320) and select EthernetSetting.
This is buried quite far down so you may want to search for this instead. To search in Windows 8 hover your mouse over the top right hand corner of the screen until the magnifying glass appears in the sidebar. Clicking this will take you through to a search window where you can type 'EthernetSetting'.
Using Windows 7? To search in Windows 7, navigate to the bottom left corner of the screen and click on the 'Windows start' icon. A menu will appear and you should see the search bar at the bottom.
You should see this icon appear.
Clicking this will open up the Ethernet Setup page, where you can install the printer.
First select Search LAN for TSP100LAN.
Once your printer appears in the list below, confirm that the IP Address matches the IP Address on the printer config page you printed earlier.
Click Add printer queue.
Checkpoint: At this point you may receive a warning message like the one below:
If you receive this message it means your IP address is not fixed and may change in the future. This could cause your printer to disconnect so we recommend you contact your local IT specialist to get a Static IP setup. In the meantime, go ahead click 'Yes' so you can start using your printer right away.
Next you will see a new box where you can specify the queue and port names of your printer. Leave the port name unchanged and add a new queue name if you'd like your printer to be called something else.
Once you're happy with these settings, tick perform test printing and click Complete.
Your printer should now be all set up and ready to go!
Printing on Vend with Star
Now that your Star is installed you can start using it to print your receipts in Vend.
To perform a test print:
-
Head over to the History tab and click on a sale.
-
Click View Receipt
-
Pick the receipt template you’d like to use and click Print.
This will take you to the print preview screen. If the Star is not your default printer, click Change and select the printer from the list.
You will also want to untick headers and footers and set the paper size to 72mm - 2000mm or 72mm - receipt.
Note
If you set your paper size to 72mm - 2000mm or 72mm - receipt without disabling headers and footers, the printer will not auto cut at the main receipt
Once that's been changed you should be able to print out a receipt.
Once you've got the printer all set up, you can connect up the cash drawer.
The cash drawer connects to your receipt printer, and is triggered to open when you finish a cash or cheque sale and the receipt is printed by the printer.
Note
You can manually open the cash drawer by clicking CTRL + E if you are using the old Vend Sell Screen or by performing a test sale if you are using Register for PC.
To setup the Cash Drawer:
1. Plug the RJ12 connector cable (the one that looks similar to a phone line) from the cash drawer into the receipt printer.
2. Next, head to your Devices and Printers window on your computer.
3. Right click on your receipt printer, select Printer Properties -> Device Settings.
4. Once in here change the Peripheral Unit Type to Cash Drawer and set the Unit 1 and 2 options to Document Bottom.
Tip
If you want your cash drawer to fire before the receipt prints you can set the Unit 1 and 2 options to 'Document Top'.
5. Save these settings and test it out by clicking CTRL + E on your keyboard when in the old Vend Sell Screen or by performing a test sale if you are using Register for PC.
Before getting started
Before getting started, it's a good idea to test out the printer. We'll also need the test receipts for setting up the printer.
To perform a hardware self test on your printer:
- Turn it OFF
- Hold the feed button down and turn the power back ON at the same time
- Release the feed button. This will print out two test receipts.
At the bottom of the second page, it will show 'Current IP Parameters Status'.
Hang on to this page or make a note of the IP Address.
Note
Your IP address will be different to the one listed in the picture above.
Downloading and installing the Star driver
First off, we need to download the latest printer drivers for your computer. This is specialised software that helps the printer run correctly on your computer. To get this head over to Star's website here and fill out the details below:
Product Type: Thermal
Printer Family: TSP100
Printer Model: TSP100LAN
Interface: Ethernet
Operating System: Mac OS X
Next select Drivers and pick the driver listed under Recommended to download.
When this download is completed, open the file to extract it.
Checkpoint: Not sure where to find the download? Go to finder and select 'Downloads' from he left hand list. The download will also appear at the bottom of Google Chrome, click the arrow here and select show in folder.
3. Next, open the extracted folder and navigate to Mac -> CUPS -> Documents and double click the 'starcupsdrv' file.
This will create a new folder. Open this and and go to drivers. Double click the .pkg file here and follow the install guide instructions.
Installing your Star Printer
Now that this is complete you'll need to install the printer on your Mac.
1. Navigate to System Preferences and open Printers and Scanners.
2. Here, click the plus button in the left corner and click Add printer or scanner.
This will open up a new window where you'll need to put in some information. Select IP along the top and follow the instructions below to fill out the form correctly:
1. Address: This is where you need to put in your printer's IP address. To find this locate the IP Address field on your receipt print out:
2. Protocol: Select Line Printer Daemon - LPD from the drop-down
3. Queue: Leave this blank
4. Name: This is an optional field but if you'd like to customise the name of your receipt put it in here.
5. Location: Leave this blank
6. Use: Click on Select Software... from the drop-down. This will open up a new window. Search for Star in the top right, locate 'Star TSP100 Cutter' and click OK.
Once you've put in all this information click Add. Your printer should now be set up and ready to go!
Printing on Vend with Star
Now that your Star is installed you can start using it to print your receipts in Vend.
To perform a test print:
- Head over to the History tab and click on a sale.
- Click view receipt
- Pick the receipt template you’d like to use and click Print.
This will take you to the print preview screen. If the Star is not your default printer, click Change and select the printer from the list.
You will also want to untick headers and footers and set the paper size to 72mm - 2000mm.
Note
If you set your paper size to 72mm - 2000mm without disabling headers and footers, the printer will not auto cut at the main receipt
Once that's been changed you should be able to print out a receipt.
Set up your Cash Drawer
Once you've got the printer all set up, you can connect up the cash drawer.
The cash drawer connects to your receipt printer, and is triggered to open when you finish a cash or cheque sale and the receipt is printed by the printer.
Tip
You can manually open the cash drawer by clicking Command + E if you are using the old Vend Sell Screen or by performing a test sale if you are using Register for Mac.
To setup the Cash Drawer:
1. Plug the RJ12 connector cable (the one that looks similar to a phone line) from the cash drawer into the receipt printer.
2. Head to the following URL: http://localhost:631/printers/. This will take you to CUPS. CUPS is a network printing service used by Mac computers. It allows you to setup your printers on a network, and customise options such as cash drawer setup.
Recieve this screen?
Click here to learn how to enable CUPS for your computer.
3. Once in CUPS, Select your printer model from the list below:
4. Select from the drop down menu Set Default Options
5. From here, select Cash Drawer Control, choose Open Drawer 1 and 2 under Cash Drawer and click the Set Default Options button below.
Your cash drawer should now be all set to go! You can test it out by clicking Command + E on your keyboard when in the old Vend Sell Screen or by performing a test sale if you are using Register for Mac.
Before getting started
1. Plug in the ethernet cable to your router and connect the other end to the printer. The Ethernet port is the port located on the back left-hand side of the printer.
2. Next, plug the power cord into the power connector on the printer and into your main (AC) power supply.
Checkpoint 1: At this stage your printer should be connected to your network. Hold down the 'feed' button and turn the printer on. This will print two slips. The second slip should have the printer's IP address if successfully connected.
Note
Your IP address will be different to the one listed in the picture above.
3. On your iPad, connect to the WiFi connection in your store.
4. Open the Vend iPad app and Tap the menu icon. The sidebar will open.
5. Select Settings > Hardware > Add Printer to generate the Add printer form:
6. Tap the blue Find button. To auto-add your printer select TSP 143, if available.
Checkpoint 2: No printer found? We’ve got you covered: tap “printer model” and choose the Star TSP 143. Enter the printer IP address from the receipt slip printed from Checkpoint 1
7. Select a name for your printer. This can be anything you choose such as “Cashier 1” or “Receipt Printer”. Include your selection in the “name” field.
8. Select one of the following receipt options:
- a standard receipt - this is a typical end-of-sale receipt.
- a secondary receipt - this is a receipt that only prints certain items.
9. Choose whether you'd like your receipts to be printed automatically. If you don't automatically print a receipt, you won't be able to manually print one during the sale.
10. Choose the number of receipt copies you’d like to print for each sale
11. Click Save to add your printer.
Checkpoint 3: Run a test sale to ensure your setup is successful. If your receipt fails to print, go back to checkpoints 1&2. Remember to void the test sale after your receipt is printed!
Setup your Cash Drawer
Once you've got the printer all set up, you can connect up the cash drawer.
The cash drawer connects to your receipt printer, and is triggered to open when you finish a cash or cheque sale and the receipt is printed by the printer. A manager or admin can also manually open the cash drawer directly within Vend.
To setup the Cash Drawer, open up the Vend Register app and follow the instructions below:
1. Tap the menu button to open the sidebar menu.
2. Tap Settings and choose Hardware.
3. Select the printer you want to attach the cash drawer to
4. Plug the RJ12 connector cable (the one that looks like a phone line) from the cash drawer into the receipt printer
5. On the printer settings page, toggle the Cash drawer enabled setting to On
6. Toggle the Open cash on sale setting to On.