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Setting up your Epson TM-T88V/TM-T88VI (LAN)

  Important

Updating to iOS 14+ on iPad will prompt you to grant the Retail POS app permissions to access Bluetooth and Local Network settings on your iPad.

If declined, this will cause your printer to no longer function. To fix this, ensure that Bluetooth and Local Network Permissions are enabled in Settings > Lightspeed Retail POS (X) on your device.

Retail-POS-iPad-iOS-14-Update-Warning.jpeg

mceclip0.png

This guide provides step-by-step instructions on installing the Epson TM-T88V and TM-T88VI receipt printers for Mac, Windows PC, iPad, or Android. Select your device below and follow the instructions that follow.


Device checklist:

In order to set up your receipt printer, you'll first need to make sure you have all the peripherals needed.

Cables:

You will need a power cable for the printer and an ethernet cable to plug the printer into your internet router. If you don't already have an ethernet cable ask your printer supplier to include one when you buy the printer or pick one up from your local electronics store.

Image_2021-03-03_at_2.53.23_PM.png

Receipt Rolls:

Make sure you have 80mm receipt rolls. To load your receipt roll open the latch on the top right of the printer, place the roll inside, and pull some of the paper through before closing the lid.

Cash drawer (optional):

You may also wish to set up your cash drawer at the same time, to do this you'll need a specialized cash drawer cable (RJ12). This is similar looking to an ethernet cable but is smaller on one end.

  • Setting up the Epson TM-T88V/TM-T88VI on Windows PC

    Configure DHCP

    When you first buy an Epson printer, it won't be able to connect to your network. To set up network capability, you'll first need to change the network settings by configuring DHCP.

    This process is technical, so we recommend speaking with your IT support person for help if required.

    Follow the instructions in our Enable DHCP for your Epson TM-T88V Printer guide to set up DHCP.

    Once DHCP has been configured, you'll need to print out the printer's IP address. To do this, turn the printer off, press and hold the Feed button, turn the printer on, and continue to hold the Feed button. The printer will print out the network settings and you should see the IP address listed.

      Note

    If the IP address on the settings receipt says "NONE", the printer is not connected to the internet. Double check that the ethernet cable is connected securely to both the back of the printer and to the router and then press and hold the Feed button again.

    Once we have this we can then connect the printer to your computer.


    Downloading and installing the Epson driver

    1. Download the latest printer drivers for your computer. This is specialized software that allows the printer to run correctly on your computer. To download the driver for the TM-T88V/TM-T88VI, go to Epson's website here and select either TM-T88V or TM-T88VI.

    Epson-TM-T88V_VI-Driver-Download-Windows.png

    2. Click on the Windows Printer Driver drop-down and select Download page on the latest file

    Epson-TM-T88V_VI-Driver-Download-Windows-Latest-Version.png

    3. Scroll to the bottom of the page and select the Accept check box, then click Download

    Epson-TM-T88V_VI-Driver-Download-Windows-Accept-Download.png

    4. When this download is completed, go to your Downloads folder, right-click on the downloaded file, and select Extract all

    extract-all-apd504.png

      Checkpoint

    Not sure where to find the download? Go to explorer and select Downloads from the sidebar.

    The download will also appear at the bottom of Google Chrome, click the arrow here and select show in folder.

    5. After extracting the file, a new folder will open. Double-click on the install file and follow the installation guide instructions.

    apd504-downloads-click.png

    Once installed you will see a confirmation box. Close this and continue to the next step.


    Installing your Epson Printer

    Now we need to register the printer with your computer. To do this:

    Search for Register from the start menu on your desktop toolbar and run the program:

    Image_2019-06-27_at_12.19.36_PM.png

    You will be brought to the printer setup screen where you'll need to put in the following information:

    • Model: Select Epson TM-T88V under model.
    • Name: Type in a name of your choice or leave it as default.
    • Port Type: Set this to Ethernet.
    • Port: Leave this as Auto setup.
    • IP Address: To print the IP address, turn the printer off, press and hold the Feed button, turn the printer on, and continue to hold the Feed button. The printer will print out the network settings and you should see the IP address listed.
      Image_2019-06-27_at_2.40.28_PM.png

    Once you've filled out these fields, click Save Settings. A test receipt will be printed confirming that the printer has been successfully set up.


    Perform a test print

    Now that your printer is installed you can start using it to print your receipts in Retail POS.

    To perform a test print, follow the steps below:

    1. Navigate to Sell > Sales history

    Epson-TM88V-Sales-History.png

    2. Click a sale to expand it

    Epson-TM88V-Sales-History-Expand-Sale.png

    3. Click Print receipt

    Epson-TM88V-Sales-History-Expand-Sale-Print-Receipt.png

    4. Select the receipt template you’d like to use

    Epson-TM88V-Sales-History-Receipt-Template.png

    This will take you to the print preview screen. If the TM-T88/TM-T88VI is not your default printer, click Change and select the printer from the list.

    Once that's been changed you should be able to print out a receipt.


    Connecting the cash drawer

    Once you've got the printer all set up, you can connect up the cash drawer.

    The cash drawer connects to your receipt printer and is triggered to open when you finish a cash sale and the receipt is printed by the printer.

    To set up the cash drawer:

    1. Plug the RJ12 connector cable from the cash drawer into the receipt printer.

    2. Next, head to your Devices and Printers window on your computer.

    3. Right-click on your receipt printer, select Printing preferences -> Peripherals.

    4. Once in here, use the drop-down menu to select Cash Drawer.

    5. Next, select End of Document and click Open on both Cash Drawer #1 and Cash Drawer #2

      Tip

    If you want your cash drawer to fire before the receipt prints you can select the Start of Document option instead.

    5. Apply these settings and test the cash drawer by printing a receipt from the Sales history (Sell -> Sales history)

  • Setting up the Epson TM-T88V/TM-T88VI on Mac

    Configure DHCP

    When you first buy an Epson printer, it won't be able to connect to your network. To set up network capability, you'll first need to change the network settings by configuring DHCP.

    This process is technical, so we recommend speaking with your IT support person for help if required.

    Follow the instructions in our Enable DHCP for your Epson TM-T88V Printer guide to set up DHCP.

    Once DHCP has been configured, you'll need to print out the printer's IP address. To do this, turn the printer off, then press and hold the Feed button, turn the printer on, and continue to hold the Feed button for roughly 7 seconds. The printer will print out the network settings and you should see the IP address listed.

      Note

    If the IP address on the settings receipt says "NONE", the printer is not connected to the internet. Double-check that the ethernet cable is connected securely to both the back of the printer and to the router and then press and hold the Feed button again.

    Once we have this we can then connect the printer to your computer.


    Downloading and installing the Epson driver

    1. Download the latest printer drivers for your computer. This is specialized software that allows the printer to run correctly on your computer. To download the driver for the TM-T88V/TM-T88VI, go to Epson's website and select either TM-T88V or TM-T88VI.

    Epson-TM-T88V_VI-Driver-Download-Windows.png

    2. Click on the Mac OS Printer Driver drop-down and select Download page on the latest file

    Epson-TM-T88V_VI-Driver-Download-Mac-Latest-Version.png

    3. Scroll to the bottom of the page and select the Accept check box, then click Download

    Epson-TM-T88V_VI-Driver-Download-Mac-Accept-Download.png

    4. When this download is completed, open the file to extract it and double-click on the .dmg file.

      Checkpoint

    Not sure where to find the download? Go to finder and select Downloads from the sidebar.

    The download will also appear at the bottom of Google Chrome, click the arrow here and select show in folder.

    3. Next, double-click the first .pkg file and follow the installation guide instructions.

    4. At the end of the installation process, a message will appear saying "The printer is not connected via USB". At this stage, we want to tick Connect printer via network and choose Continue.


    Installing your Epson

    Now that this is complete we'll need to install the printer on your Mac.

    1. Navigate to System Preferences and open Printers and Scanners.

    2. Here, select the plus (+) and click Add printer or scanner.

    This will open up a new window where you'll need to put in some information. Select IP along the top and follow the instructions below to fill out the required information:

    • Address: This is where you need to enter your printer's IP address. To print the IP address, turn the printer off, press and hold the Feed button, turn the printer on, and continue to hold the Feed button. The printer will print out the network settings and you should see the IP address listed.
      Image_2019-06-27_at_2.40.28_PM.png
    • Protocol: Select Line Printer Daemon - LPD from the drop-down
    • Queue: Leave this blank
    • Name: This is an optional field but if you'd like to customize the name of your receipt enter it here.
    • Location: Leave this blank
    • Use: Click on Select Software... from the drop-down. This will open up a new window. Search for Epson in the top right, locate EPSON TM-T88V, and click OK.

    Once you've put in all this information click Add. Your printer should now be set up and ready to go!


    Perform a test print

    Now that your printer is installed you can start using it to print your receipts in Retail POS.

    To perform a test print, follow the steps below:

    1. Navigate to Sell > Sales history

    Epson-TM88V-Sales-History.png

    2. Click a sale to expand it

    Epson-TM88V-Sales-History-Expand-Sale.png

    3. Click Print receipt

    Epson-TM88V-Sales-History-Expand-Sale-Print-Receipt.png

    4. Select the receipt template you’d like to use

    Epson-TM88V-Sales-History-Receipt-Template.png

    This will take you to the print preview screen. If the TM-T88V/TM-T88VI is not your default printer, click Change and select the printer from the list.

    Once that's been changed you should be able to print out a receipt.


    Connecting the cash drawer

    Once you've got the printer all set up, you can connect up the cash drawer.

    The cash drawer connects to your receipt printer and is triggered to open when you finish a cash sale and the receipt is printed by the printer.

    To set up the cash drawer:

    1. Plug the RJ12 connector cable from the cash drawer into the receipt printer.

    2. Head to the following URL: http://localhost:631/printers/. This will take you to CUPS. CUPS is a network printing service used by Mac computers. It allows you to set up your printers on a network, and customize options such as cash drawer setup.

    web-interface-is-disabled.png

      Receive this screen? Click here to learn how to enable CUPS for your computer.

    3. Once in CUPS, Select your printer model from the list below:

    4. Select from the drop-down menu Set Default Options

    5. From here, select Cash Drawer Control, and choose Open after printing for Cash Drawer #1 and Cash Drawer #2. Once done. click the Set Default Options button below.

    Your cash drawer should now be all set to go! You can test it out by printing a receipt from the Sales history (Sell > Sales history)

  • Setting up the Epson TM-T88V/TM-T88VI on iPad

    Configure DHCP

    When you first buy an Epson printer, it won't be able to connect to your network. To set up network capability, you'll first need to change the network settings by configuring DHCP.

    This process is technical, so we recommend speaking with your IT support person for help if required.

    DHCP needs to be configured on a Mac or Windows computer. You can't do this on your iPad, as the printer needs to be plugged into the computer via the ethernet cable.

    Follow the instructions in our Enable DHCP for your Epson TM-T88V Printer guide to set up DHCP.

    Once DHCP has been configured, you'll need to print out the printer's IP address. To do this, turn the printer off, then press and hold the Feed button, turn the printer on, and continue to hold the Feed button for roughly 7 seconds. The printer will print out the network settings and you should see the IP address listed.

      Note

    If the IP address on the settings receipt says "NONE", the printer is not connected to the internet. Double-check that the ethernet cable is connected securely to both the back of the printer and to the router and then press and hold the Feed button again.

    Once we have this we can then connect the printer to your computer.


    Connecting the printer to your iPad

    Before getting started, you'll need the printer's IP address. To print the IP address, turn the printer off, press and hold the Feed button, turn the printer on, and continue to hold the Feed button. The printer will print out the network settings and you should see the IP address listed.

      Note

    If the IP address on the settings receipt says "NONE", the printer is not connected to the internet. Double-check the ethernet cable is connected securely to both the back of the printer and to the router and then press and hold the 'push' button again.

    Once you have this, connect the printer to the Register app:

    1. On your iPad, check that you are connected to the Wi-Fi connection in your store.

    2. Open the Retail POS app and tap the Menu icon (☰)

    Retail-POS-iPad-Select-Settings.PNG

    2. Select Settings, followed by Hardware

    Retail-POS-iPad-Settings-Hardware.PNG

    3. Under Receipt printers, tap Add printer

    Retail-POS-iPad-Add-Printer.PNG

    4. Tap the blue Find button and select your Epson TM-T88V/TM-T88VI printer

    Retail-POS-iPad-Add-Printer-Find.PNG

      Checkpoint

    No printer found? Tap the printer model and choose the Epson TM-T82II. Enter the printer IP address from the receipt slip you printed earlier

    5. Enter a Name for your printer. This can be anything you choose such as “Cashier 1” or “Receipt Printer”. 

    iPad-Hardware-Printer-Name.png

    6. Select one of the following receipt options:

    iPad-Printer-Select-Receipt-Template.png

    7. Under Print receipts, you can toggle on or off to: Automatically print receipts at the end of the sale. If you don't enable automatic receipt printing, you need to manually print when a receipt is needed. This is set to on by default.

    iPad-Printer-Select-Receipt-Count_copy.png

    8. Choose the number of receipt copies you’d like to print for each sale

    iPad-Printer-Select-Receipt-Count.png

    9. Click Save to add your printer

    iPad-Printer-Select-Receipt-Save.png


    Perform a test print

    Now that your printer is installed you can start using it to print your receipts in Retail POS.

    To perform a test print, follow the steps below:

    1. Tap the Menu icon (☰) to open the sidebar and select Sales history

    Epson-TM88V-Sales-History.png

    2. Tap a sale to expand it

    Epson-TM88V-Sales-History-Expand-Sale.png

    3. Tap Print receipt

    Epson-TM88V-Sales-History-Expand-Sale-Print-Receipt.png

    4. Select the receipt template you’d like to use and tap Print

    iPad-Test-Print-Sales-History-Template.PNG


    Set up your cash drawer

    Once you've got the printer all set up, you can connect up the cash drawer.

    The cash drawer connects to your receipt printer and is triggered to open when you finish a cash sale and the receipt is printed by the printer.

    To set up the cash drawer, open up the Retail POS app and follow the instructions below:

    1. Tap the Menu icon (☰) to open the sidebar

    2. Tap Settings and choose Hardware

    3. Select the printer you want to attach the cash drawer to

    4. Plug the RJ12 connector cable from the cash drawer into the receipt printer.

    5. On the printer settings page, toggle the Cash drawer enabled setting to On

    6. Toggle the Open cash on sale setting to On

  • Setting up the Epson TM-T88V/TM-T88VI on Android

    1. Connect your printer to the Lightspeed Duo through the LAN (ethernet) port located in its hub of ports. ports-Duo.png 2. From the main menu, tap Settings > Hardware settings > Edit printers. Main-menu-android-hardware.png 3. Select your printer by tapping on its model name. 
    4. Your printer is now successfully connected. Android-printer-connected-success.png

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