Vend gift cards
Things you should know:
There are a few important things to know about gift cards before getting started:
If you integrate with Xero, you must map the correct account code to your gift card payment type and your account for liabilities in the Vend - Xero mappings page. To learn how to do this, click here.
Gift cards will not work if they are sold or redeemed on any ecommerce platforms other than Vend Ecommerce.
Vend gift cards will not work with third party add-ons or other Ecommerce providers such as Shopify or WooCommerce.
You are not currently able to sell gift cards on Vend Ecommerce. However, customers can redeem gift cards they've bought in-store on your Vend Ecommerce site.
All users can sell or redeem gift cards, but only admin users may view the gift card setup screen and enable Vend gift cards.
Once you have sold or imported a gift card, the gift card value will be fixed and cannot be adjusted.
Once you enable gift cards, product and payment option will be created. This gift card product is tax exclusive, but tax will be applied at the time of redemption.
If you are using Customer Loyalty, it will be earned by the customer who is redeeming the gift card at the point of redemption and not at the point of purchase.
If you currently use an existing gift card workaround or have a payment type named gift card, you will need to start phasing these out to use the new gift card feature. For more information on this, click here.
In this article:
- Setting up gift cards
- Selling gift cards
- Redeeming gift cards
- Reporting on your gift cards
- Voiding a gift card sale
- Checking a gift card balance
- Gift cards and Register Closures
- Importing existing gift card balances
- Disabling gift cards
- Shifting from a gift card 'workaround' to Vend gift cards feature
Important: If you integrate with Xero, you must map the correct account code to your gift card payment type and your account for liabilities in the Vend - Xero mappings page. To learn how to do this, click here.
Before you start selling your gift cards, you'll need to enable the gift card feature in your Vend store and acquire some gift cards to issue to your customers. To get started with this, check out the video or follow the steps below:
Turning on the gift card feature:
To activate gift cards head over to Setup -> Gift cards and click the switch next to Enable Gift Cards so that it displays a green tick:
Note: Only admin users may view this setup screen and enable Vend gift cards.
Once enabled, a product will be added to your store called gift card. It will also add 'gift card' as a payment option. This payment option will be used when a customer redeems their gift card.
Turning on gift card expiry:
On the gift card setup page, locate the Expiry section and click the button so that it displays a green tick. An "Expires in" section should now appear with a text field and a drop-down menu to customise your gift card expiry dates. For steps on how to set this up, check out this link here.
Important: If you have a Xero account connected to Vend, you will need to set up your store so that Gift card expiry revenue posts to Xero when gift cards expire. For information on this, click here.
Getting your gift cards:
After you've enabled the feature, you'll need to get your gift cards. You can purchase these from a gift card supplier or print out your own with unique codes. We recommend you use code 128 barcodes with unique alphanumeric codes between 6 - 16 characters. We also highly recommend you use non-sequential codes, this will reduce risks associated with fake gift cards and prevent people from easily guessing the next sequence.
If you are looking for somewhere to supply physical gift cards, Vend has partnered with Plastic Printers to help get you high-quality gift cards for your store. Enter the promo code "Vend11" during the online ordering process, and you will receive a special Vend discount of 11%.
Now that you've enabled gift cards you are all ready to start selling!
Note: You do not need to prepopulate Vend with your gift card codes. You will input your unique gift card codes when you come to sell the gift card to your customer. For more information on how this works, follow the steps below.
To sell a gift card, go to the sell screen and bring up the gift card product in the search. If you are using the Vend's iPad app and think you'll sell gift cards often, you can set them up as a quick key for easy access. To learn how to create quick keys head over to this article here.
Once you select the gift card product, a verification box will appear. This box will prompt you to input or scan the unique code on your physical gift card and verify this number.
Note: If you scan in a gift card code that's already been activated you will receive a notification letting you know the current active balance of this card and an option to scan in a new code.
Once the code has been verified, enter the gift card value and click Add to Checkout.
The gift card is now added to the sale! You can finish this sale as per usual to complete the process.
Note: Tax will not be charged on the gift card until the value is redeemed.
When a customer comes in to redeem their gift card, add their chosen products to the sale as you normally would.
Once the customer is happy with their selection, click pay. This will take you to the payment screen. To accept payment using a gift card, select the gift card Payment type.
This will prompt you to scan or input the gift card's unique code.
Tip: You can use this process to check the balance of a customer's gift card.
After the code has been successfully entered, you can click pay with gift card to complete the sale.
Getting a message that says "Gift card not Activated?" Try scanning the card again or entering it in manually and check that the code on the screen matches the one on the customer's card. If the error occurs again, then the gift card is not yet activated.
If a customer's sale total is greater than the balance on their gift card, you'll need to confirm the removal of their full balance and process the outstanding balance using another payment method.
Tip: If the customer only wants to spend part of their gift card, adjust the amount tendered balance in the payment screen before selecting the gift card payment type.
In Vend Ecommerce:
Your customers are also able to redeem their gift cards on your Vend Ecommerce site. To do this you must first make sure you've setup and enabled the gift card payment method using the setup guide here.
For your customer to pay with gift cards in your Ecommerce store they will need to follow the steps below:
1. Once your customer picks their items and heads to the checkout screen they'll be asked to select a payment option. They'll need to pick gift card and proceed to the next step.
2. At the next step, they'll be asked to enter their gift card number to validate the gift card.
3. If the gift card number is valid and there is enough value on the gift card to pay for the order, the order value will be deducted from the gift card and the customer will see a thank you page.
Note: If they have chosen the gift card payment method, your customers must pay for the sale in full with the gift card. If for example, they have a total basket size of $100 but their gift card is only $50, they will not be able to pay with their gift card.
If your customer's card number is not valid or they does not have enough on their gift card to pay for the order, they will be taken back to the Select Payment Method screen with error "Your payment was declined."
Vend's Gift Card Reporting feature gives you a breakdown of your gift card totals for a quick overview of your gift card sales. It also contains a list of all gift cards sold, allowing you to bring up a single gift card to view its current balance and redemption status.
To access gift card reporting head to the reporting tab in the sidebar and select 'Gift Card Reports'.
If you want to learn more about this report and the kind of information you can get from it, check out this article here.
Note: Currently your gift card report will only show you the last 1000 gift cards you have created.
Important: Voiding a gift card sale is irreversible. Once a gift card sale is voided the gift card will not be redeemable unless you re-use the gift card's code to issue a new gift card.
It is important that you do not reissue a gift card using the same code if the original gift card that used this code is still in circulation. This is to prevent two gift cards having the ability to redeem the same amount.
If a gift card sale has been made by accident and needs to be removed, you can use the Sales Ledger to void the sale.
By voiding a gift card sale, you will void both the sale and the gift card itself, rendering the gift card unusable.
Note: Voiding a sale where a gift card was redeemed will not currently re-credit the redeemed amount to the gift card.
To void a gift card sale:
Navigate to the Sales Ledger page and locate the sale in which the gift card was sold. Click on the sale line to expand the sale and select "void" on the right.
Note: If you void a gift card after it has been fully redeemed you will not be able to re-use this gift card's code.
To check a customer's gift card balance, navigate to the sell screen and search for the gift card product.
Select the gift card product and input or scan the customer's physical gift card code. If this gift card has been activated, it is current balance will be displayed here.
Click Cancel to return to the sell screen or scan again to check another gift card.
In your register closure report, you will see a table titled gift cards. Here you can view your total sold gift cards for the period as well the amounts redeemed.
If you want to import your existing gift card balances you'll first need to download this template here. Once this is open, you'll need to fill out both the number column with the codes of your existing gift cards and the balance column with the balances of these gift cards. Save this file and head back to Vend.
Important: Do not include any special characters in your CSV such as dollar signs or ampersands, this will prevent you from uploading the file as only alphanumeric characters will be accepted.
Next, navigate to Setup - Gift cards in Vend and click the green Import CSV button on the top right.
Choose the CSV file you've made using the template above.
Your existing gift card balances should now be in the system! To confirm that this has imported correctly, check that the gift card totals on the gift card screen have been adjusted accordingly.
What do I do if I receive an error after importing?
If you receive a red error message after importing your CSV, it may be because some of the lines in the CSV have failed.
If this happens, you will be prompted to download a new CSV. This CSV will include an error message, explaining why any of the errored lines have failed to import.
Once you have identified which lines have an error, fix these problems based on what the error message suggests and delete the error message column.
Save this new CSV file and navigate back to the Vend gift cards screen.
Once here, click the Import button again and this time, select the new CSV file.
The gift card balances that initially failed should now be imported into your store!
You can choose to disable gift cards if you no longer wish to use them in your store. To do this, head to Setup -> Gift cards and click the switch next to Enable Gift Cards so that it turns grey.
Once you've done this gift cards will be disabled, and you will no longer be able to issue gift cards from Vend.
Note: You will still be able to redeem existing gift cards and view reports on gift cards sold before you disabled this feature.
If you are currently using gift cards in Vend and would like to use our new dedicated feature there are a few things you'll need to check:
We recommend you turn on Vend gift cards right away but start phasing out your old gift card system.
If before enabling Vend gift cards, you have a gift card payment option you'll need to rename this - we recommend old gift card.
If you have an active product that is named gift card, we recommend that you either disable it (if you do not need it for the redemption process of your old workaround) OR rename the product so that you do not accidentally choose the wrong one. Again, we suggest renaming this old gift card.
We also recommend you start using new (visually different) gift cards so you can easily identify if the gift card your customer is trying to redeem requires you to use the old process or the new redemption method.