Set up and use the Display (X-Series) app for a customer-facing display

  Important

We have made enhancements to how the Retail POS app and Display app work together. Our minimum version requirements in order to continue selling with both programs are the Retail POS app (Version 3.9.10) and Display app (Version 2.0.0); both require a minimum of iOS 12.4 or higher. You can do this by going to the App Store > Updates then clicking UPDATE next to both apps.

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What does the Display app do?

The Display app is the perfect companion for your Retail POS app, offering you a customer-facing display using a secondary iPad or iPad Mini. It also allows a customer to enter their email address for email receipts or customer loyalty.

Does it cost anything extra?

Nope! The Display app is free for all Retail POS account holders.

Can I use it with the old Retail POS app or with Retail POS in my web browser?

You'll need to be using the Retail POS app on your iPad to use the Display app.

Do I have to use it?

The Display app is an optional part of the Retail POS app, but in some jurisdictions, retailers are legally required to have a customer-facing display so that their customers can see sale information. Check what your local laws are!

What hardware and software can I run the Display app on?

The Display app requires an iPad or iPad Mini and the minimum version of iOS (Version 12.4). It also requires at minimum the following versions of the two apps:

  • The Retail POS app (Version 3.9.10); and
  • The Display app (Version 2.0.0).

These apps are available on the App Store.

Can I pair the Display app with more than one iPad running the Retail POS app?

Each display can only be linked with one iPad running the Retail POS app. This means one display per in-store register.

However, you can have multiple displays for each register in store - so you could have one on either side of your counter if you wanted.

How does it work?

As you ring up your customer's sale, each item you add to the sale on your Retail POS app will appear on the Display app on the right-hand side of the screen for your customer to see.

They'll see when you:

  • Change the quantity
  • Change the line-item price (this is shown as a discount)
  • Apply a discount

They won't see any line item or sale notes.

They'll also see:

  • Subtotal before tax
  • Tax total
  • Total
  • The balance remaining to pay

As the customer makes payments, the balance amount displayed in the Checkout section will decrease, and once the sale is completed, the customer will see a confirmation screen. This will also display any loyalty amount earned if your store has a loyalty program and the customer hasn't opted out.

Customer Information

The left-hand side of the screen displays customer information. You can add your customer to the sale using the Retail POS app, which will then display their customer information on the Display app.

If you don't have their email address, the customer can enter their email address if they'd like to have their receipt emailed.

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They can also choose to opt-in to marketing email from us. To do this, your customer can tap the toggle.

  Note

By tapping the toggle, the customer agrees to have their email address saved and to receive emails from your store.

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Tap the Add details button to finish.

How do I set it up?

To use the Display app, you will need two iPads; one for the Retail POS app, and one for the Display app. To learn how to set up your Retail POS App, click here.

To set up your Display app, and pair it to your Retail POS app, follow the steps below:

1. Download the Display app from the iOS app store on one of your iPads.

2. On the other iPad, log into your Retail POS account on your Retail POS app.

3. Open the sidebar menu on your Retail POS app, and select Settings.

4. Choose Hardware.

5. Under the Display app, tap the toggle next to Enable display to turn the display on.

  Important

In order to pair your Display app to your Retail POS app, you will have to make sure you are on, at minimum, Version 2.0.0 of the Display app and Version 3.9.10 of the Retail POS App.

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6. A display window will show with your Pair with Display (X) access code.

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7. Back on your iPad with the Display app, type the pairing access code, and tap Pair.

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Final: Once paired, your Display app is now set up ready to use.

Troubleshooting

My Display app has gone grey and is only showing my store name

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1. This happens when you have closed your Retail POS App. Generally, when you reopen your Retail POS app it will pair automatically. If you find you are waiting for some time and your Display app has not automatically paired, you will need to go to the Settings app of your Display iPad. Then, select Display (X) and toggle on the Reset pairing with Lightspeed Retail (X) to on. This will then guide you to reset the pairing between your Retail POS app and Display app. 

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2. You will be asked to enter the four-digit pairing access code to pair with your Retail POS app.

  Note

This code will differ from the pairing access code you initially added when you set the pairing up.

3. On your Retail POS app, open the sidebar menu and select Settings > Hardware and tap the Enable display toggle to disable the Display app and then re-enable it.

4. Your pairing access code will display. Enter this into your Display app. This should reconnect your Display App with your Retail POS app.

I am unable to pair my Display app with my Retail POS app

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If you see this screen when trying to pair your Display app, there are two things you will need to check:

1. Check that the access code is correct. To do this, head back to your Retail POS app and check that the access code is the same as what you have entered. If you don't know what the access code is, follow steps 5 and 6 in the section above.

2. Check that you have updated your Retail POS app to Version 3.9.10 or higher. You will not be able to pair your Retail POS App with your Display app if your Retail POS App is not updated.

3. On the Retail POS iPad, under SettingsRetail (X) > Location, make sure your iPad's location access is set to either Ask next time of when I share or While using the App.

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