Set up and use Vend's Display App for a Customer Facing Display


Latest update: - Nat Dudley

Update: We have made enhancements to how the Vend POS App and Vend Display App work together. Please update to the latest version of the Vend POS App (Version 3.0.6) AND Vend Display App (Version 1.4) in order to continue selling with both programs. You can do this by going to the App Store > Updates then clicking UPDATE next to both apps.

What is Vend Display?

Vend's Display App is the perfect companion for your Vend POS app, offering you a customer facing display using a secondary iPad or iPad Mini. The Display App also allows a customer to enter their email address for email receipts or customer loyalty.

Does it cost anything extra?

Nope! The Display App is free for all Vend account holders.

Can I use it with the old Vend POS app or with Vend in my web browser?

You'll need to be using the Vend POS app on your iPad to use the Display App.

Do I have to use it?

The Display App is an optional part of the Vend POS app, but in some jurisdictions, retailers are legally required to have a customer facing display so that their customers can see sale information. Check what your local laws are!

What hardware and software can I run Display on?

The Display App requires an iPad or iPad Mini and the minimum version of iOS (Version 9.0). It also requires the latest versions of the following two Apps:

  • The Vend POS App (Version 3.0.6); and
  • The Display App (Version 1.4).

These Apps are available on the App Store.

Can I pair the Display App with more than one iPad running the Vend POS app?

Each display can only be linked with one iPad running the Vend POS app.

However, you can have multiple displays for each register in store - so you could have one either side of your counter if you wanted.


How does it work?

As you ring up your customer's sale, each item you add to the sale on your Vend POS App will appear on the Display App on the right-hand side of the screen for your customer to see.

They'll see when you:

  • Change the quantity
  • Change the line-item price (this is shown as a discount)
  • Apply a discount

They won't see any line item or sale notes.

They'll also see:

  • Subtotal before tax
  • Tax total
  • Total
  • The balance remaining to pay

As the customer makes payments, the balance amount displayed in the Checkout section will decrease, and once the sale is completed, the customer will see a confirmation screen. This will also display any loyalty amount earned if your store has a loyalty program and the customer hasn't opted out.

Customer Information

The left-hand side of the screen displays customer information. You can add your customer to the sale using the Vend POS App, which will then display their customer information on the Display App.

If you don't have their email address, the customer can enter their email address if they'd like to have their receipt emailed.

They can also choose to Opt-In to Marketing and Promotional Emails. To do this, your customer can tap the toggle.

Note: By tapping the Opt-In toggle, the customer agrees to have their email address saved and to receive emails from your store.

Tap the Email receipt button to finish.


How do I set it up?

To use the Display App, you will need two iPads; one for the Vend POS app, and one for the Display App. To learn how to set up your Vend POS App, click here.

To set up your Display App, and pair it to your Vend POS App, follow the steps below:

1. Download the Display App from the iOS app store on one of your iPads.

2. On the other iPad, log into your Vend account on your Vend POS App.

3. Open the sidebar menu on your Vend POS App, and select Settings.

4. Choose Hardware.

5. Under Vend Display tap the toggle next to Enable Vend Display to turn the display on.

Important: In order to pair your Display App to your Vend POS app, you will have to make sure to install the latest version of the Display App (Version 1.4) and the Vend POS App (Version 3.0.6).

6. A display window will show with your Pair with Vend Display access code.

7. Back on your iPad with the Display App, type the pairing access code and tap Pair.

Final: Once paired, your Display App is now set up ready to use.


Troubleshooting

My Display App has gone grey and is only showing my store name! Help!

1. This happens when you have closed your Vend POS App. To fix this, click on Reset Pairing on your Display App.

2. You will be asked to enter the four-digit pairing access code to pair with your Vend POS App.

Note: This code will differ from the pairing access code you initially added when you set the pairing up.

3. On your Vend POS App, open the sidebar menu and select Settings -> Hardware -> Vend Display, and tap the toggle to disable the Display App and then re-enable it.

4. Your pairing access code will display. Enter this into your Display App. This should reconnect your Display App with your Vend POS App.

Note: If it doesn't, try closing the Display App by double-clicking the home button on your iPad and swiping the Display App up to close it. Then, reopen the Display App. You might need to re-enter your pairing access code.


I am unable to pair my Display App with my Vend POS! Help!

If you see this screen when trying to pair your Display App, there are two things you will need to check:

1. Check that the access code is correct. To do this, head back to your Vend POS app and check that the access code is the same as what you have entered. If you don't know what the access code is, follow steps 5 and 6 in the section above.

2. Check that you have updated your Vend POS app to Version 3.0.6 or higher. You will not be able to pair your Vend POS App with your Display App if your Vend POS App is not updated.

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