How to process a refund that originated from Shopify


Latest update: - Mat

This guide illustrates how to process a refund for an online sale if your Vend account is integrated with Shopify.  


How to process a full refund of Shopify sales in Vend?

1. Process the refund as normal on Shopify.

2. After processing a refund on Shopify go to Sales History in Vend, look for the matching Shopify sale and click return.

3. On the Vend Sell Screen, process the return as normal and close it off with the Shopify payment type.

How to process a partial refund of Shopify sales in Vend?

Important: No information will flow from Shopify to Vend when you process a refund on Shopify.

Here's the procedure on how to handle the Shopify refunds to correctly record it in Vend.

1. After processing a refund on Shopify go to the Sales History in Vend, look for the matching Shopify sale and click return.

2. On the Vend Sell Screen, remove all the products from the sale list except the one you wish to return.

3. Process the return as normal and close it off with the Shopify payment type.

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